At Quorum Cyber, we're on a mission to help good people win. Founded in Edinburgh in 2016, we're one of the fastest growing cyber security companies in the UK and North America, serving over 400 customers on four continents. We protect organisations against the rising threat of cyber-attacks, enabling them to thrive in an increasingly unpredictable and inhospitable digital landscape. As a Microsoft‑only security house and Microsoft Solutions Partner for Security, we offer a unified security ecosystem delivered through our customer platform, Clarity. In September 2024, Quorum Cyber acquired Canada‑based Difenda, and in December 2024, US‑based Kivu Consulting.
Role Purpose
The SOC Operations Manager is responsible for the effective delivery of 24x7 SOC operations, leading analysts and team leads to ensure consistent, high‑quality monitoring, investigation, and response for managed security services.
Responsibilities
* Lead and manage SOC Analysts and Team Leads to ensure effective 24x7 service delivery.
* Ensure shift coverage, escalation clarity, and adherence to SOC operating procedures.
* Oversee investigation quality, timeliness, and consistency across analysts.
* Coordinate operational response during security incidents and major events.
* Support analysts with guidance and decision‑making during high‑pressure situations.
* Ensure SOC operations align with defined SLAs, SLOs, and service expectations.
* Work closely with SOC Engineering & Quality to reduce noise and improve workflows.
* Collaborate with Cyber Ops Engineering and Platform Engineering on operational feedback.
* Monitor operational KPIs and contribute to service performance reporting.
* Support continuous improvement of SOC processes and analyst capability.
Skills
* Strong background in security operations and SOC delivery
* Ability to lead teams in a 24x7 operational environment
* Excellent judgement under pressure
* Strong communication with technical and non‑technical stakeholders
* Customer‑centric mindset
* Ability to analyse operational data and trends
* Strong people management and coaching skills
* Process improvement mindset
Success Criteria
* SOC operations are stable, predictable, and resilient.
* Analysts feel supported and clear on expectations.
* Incidents are handled efficiently and professionally.
* Service KPIs and SLAs are consistently met.
* Operational improvements are implemented over time.
Other Information
You will receive an excellent salary, world‑class benefits, access to the latest technology, and an environment that encourages curiosity and development. We are passionate about your growth and will empower you to advance your skills.
Our Commitment to Equality & Diversity
"Our diversity is a huge part of our success, and collecting data during the hiring process helps us understand how to keep strengthening and supporting that diversity." We are an equal‑opportunity employer and commit to fostering an inclusive, accessible, and equitable workplace where all qualified applicants receive fair consideration. We do not discriminate on the basis of race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, disability, or any other characteristic protected under applicable law. The information requested for employment equity and reporting obligations is voluntary and will not be used in hiring decisions.
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