Overview
Join our team at M&S as a Customer Assistant in our Foods section, where you\'ll champion our high-quality products, great value offers, and excellent customer service. We\'re seeking passionate individuals who take pride in their knowledge of M&S Food products and are excited to share it with our customers. You\'ll be a brand ambassador who is ready to recommend our newest Food products and ensure customers feel valued every time they shop with us.
Due to operational requirements, all successful candidates will be asked to work up to full time during the weeks commencing 14th and 21st December.
Responsibilities
* Serve our customers efficiently, both on the shop floor and at service points
* Keep the store clean and tidy, ensuring shelves are stocked
* Monitor and deliver on daily sales targets, priorities, promotions and selling opportunities
* Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service
* Build expert product knowledge to sell and recommend our products and services
* Utilise digital tools and communication channels to deliver for the customer
Key Capabilities
* High levels of customer service
* Excellent attention to detail and quality of work
* Open to feedback and able to act on it
* Ability to plan and manage own workload efficiently
* Strong communication skills
* Adaptable to changing situations
* Builds positive relationships by being a good listener
* Good level of digital capability
Requirements / Disclosures
* Under 18 disclaimer: This job role involves working late nights and early mornings, which means we can\'t consider applications from anyone under 18 to comply with health and safety legislation
* £3.00 per hour unsocial premium is added for hours worked between 22:00-06:00
Equality, Diversity & Inclusion
Marks & Spencer is committed to inclusion, diversity and equal opportunities. We welcome flexible working and will make reasonable adjustments to the recruitment process as required to ensure a fair and transparent assessment.
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