Night Owl - Customer Service Advisor 20:00 - 08:00 Student Accommodation
Location: Swanston House property, Belfast.
Hours: 42 hours a week. Salary: £28,610.40 per annum.
We are looking for a full-time permanent customer service advisor working 4 days on, 4 days off between 8pm & 8am. The Night Owl will become a key part of our friendly and experienced property team, delivering exceptional student support round‑the‑clock.
Responsibilities
* First point of contact for residents between 8pm and 8am, handling enquiries, maintenance reports and parcel collection.
* Run late‑night room viewings and facilitate early‑morning outreach to prospective students.
* Support the Assistant Manager by ordering stock and managing the property’s inventory.
* Collect payments on behalf of residents, ensuring high levels of attention to detail.
* Conduct first‑class room inspections and highlight sensitive issues.
* Organise social events for residents, including marketing, set‑up and take‑down.
* Provide a warm welcome for prospective new residents, mastering the perfect viewing of individual rooms and the building as a whole.
* Gather resident feedback, using it to suggest new ideas, events and services to the wider team.
* Create an environment where residents feel confident raising concerns about our properties or our practices.
* Act as the first fix for routine maintenance concerns, handling common reports such as lightbulb replacement or trip switch resetting.
* Work closely with the wider team to deliver an enhanced resident experience, supporting property cleanliness and ad‑hoc manager tasks.
Qualifications & Requirements
* People person with a passion for delivering excellent customer service at all hours.
* Excellent communication skills and a friendly, proactive attitude.
* Ability to work independently during night shifts and to adapt to a 4 days on, 4 days off rota.
* Basic DBS check and DBS background as part of pre‑employment checks.
* Competence in handling complex psychological matters is required; only appropriate candidates should apply.
Seniority Level
Entry level
Employment Type
Full time
Job Function
Other
Legal Notice
Basic DBS check required. Please note the role will involve supporting team members and residents with incidents that may include suicide, self‑harm, depression, anxiety and other complex psychological matters.
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