Want to make a difference to young people? Are you ready to embark on a rewarding journey within an educational community that values diversity, encourages collaboration, and celebrates excellence?
Key responsibilities
* Ensure consistent performance of all ICT systems across our academies, providing reliable support and maintenance.
* Provide efficient first and second-line support for Academy ICT queries, with technical escalation as needed.
* Operate the Academy ICT Helpdesk effectively, logging and resolving helpdesk calls within agreed service levels.
* Oversee and manage the workloads of local ICT technicians, ensuring they possess the necessary skills for the supported service.
* Liaise with academy staff, the senior leadership team, and other stakeholders.
Pay range: SCP 20-25 £32,596 - £36,362
Qualifications and Skills
* Relevant ICT qualifications or equivalent demonstrable ICT technical support experience
* Detailed working knowledge of standard Internet technologies such as SMTP, DNS, DHCP, TCP/IP
* Experience of supporting ICT networks and infrastructure such as Active Directory, Group Policy, DNS, DHCP, Hyper‑V/VMWare, switch/firewall infrastructure and MDM Solutions
* Experience in supporting the development of ICT provisions and systems
* Ability to work effectively within a team environment
* Ability to communicate effectively with stakeholders at all levels using a range of techniques and media
What are we about?
At E‑ACT, we believe every child deserves opportunity. Our "Opening Minds, Opening Doors" strategy breaks down barriers and builds pathways to success; driven by purposeful leadership, collaboration, and innovation. We champion diversity, encourage a people‑first culture, and ensure every voice is heard. We are proud to lead system‑wide change both locally and nationally – providing sector‑wide support while transforming futures.
Benefits
Financial and Lifestyle – We offer a strong financial package including access to defined benefit pension schemes (LGPS or TPS), life cover at three times pensionable pay, and 31 days of annual leave for year‑round employees. Staff can also benefit from the Cycle to Work scheme, promoting healthy and sustainable commuting.
Professional Growth and Development – We invest heavily in staff development through tailored INSET days and high‑quality CPD opportunities. Teaching staff benefit from automatic TLR progression, a structured 9‑point pay scale (M1 to UPS3), and full TLR payments for part‑time colleagues fulfilling full responsibilities.
Culture and Wellbeing – Our people‑first culture values every colleague. We support wellbeing through the Wisdom app and a free Employee Assistance Programme offering counselling and financial advice. Collaboration is at the heart of our Trust, encouraging shared learning and collective success.
How to apply
Please read the supporting documentation carefully before completing your application. E‑ACT is committed to safeguarding and promoting the welfare of young people and vulnerable adults, and all appointments are subject to enhanced Disclosure & Barring Service (DBS) checks and satisfactory references. E‑ACT is also committed to promoting equality, challenging discrimination and developing community cohesion. We welcome applications from all sections of the community.
Find out more at www.e-act.org.uk
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