Avantor is looking for a dedicated and experienced Laboratory Support Service Lead to join our team in Macclesfield, UK. In this position, you'll be responsible for the day-to-day operational management of analytical laboratory support teams within defined areas of a major pharmaceutical research site. You'll not only oversee service delivery, health and safety, training, and compliance, but also take an active role as a dedicated trainer and provide hands-on operational support to the team when needed. This role is key to driving performance, ensuring continuous improvement, and fostering a culture of excellence across the team.,
* Lead and manage a lab support team, overseeing daily operations, performance, and resource planning
* Ensure compliance with health & safety, training, and documentation standards across service activities
* Act as the main contact for lab services, resolving customer enquiries and maintaining service quality
* Monitor and report on KPIs and SLAs, using metrics to drive continuous improvement
* Collaborate with other service leads and stakeholders to share best practices and deliver consistent service
* Identify and implement process improvements to enhance efficiency and support cost-saving initiatives
A degree in a scientific discipline or equivalent experience working in a laboratory environment
* Proven leadership capabilities with experience managing teams and driving performance
* Strong understanding of laboratory operations, scientific processes, and compliance within GMP-regulated environments
* Demonstrated knowledge of health, safety, and environmental standards in laboratory settings
* Proficiency in Microsoft Office 365 and familiarity with lean methodologies such as Kaizen and Tiered Daily Management
* Excellent communication, planning, and stakeholder engagement skills, with a commitment to continuous improvement and service excellence
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position. Avantor is proud to be an equal opportunity employer.
Why Avantor? Dare to go further in your career. Join our global team of 14,000+ associates whose passion for discovery and determination to overcome challenges relentlessly advances life-changing science. The work we do changes people's lives for the better. It brings new patient treatments and therapies to market, giving a cancer survivor the chance to walk his daughter down the aisle. It enables medical devices that help a little boy hear his mom's voice for the first time. Outcomes such as these create unlimited opportunities for you to contribute your talents, learn new skills and grow your career at Avantor. We are committed to helping you on this journey through our diverse, equitable and inclusive culture which includes learning experiences to support your career growth and success. At Avantor, dare to go further and see how the impact of your contributions set science in motion to create a better world. Apply today!
This role will be a full-time, permanent position based at a major pharmaceutical research and manufacturing site in Macclesfield. Alongside an attractive salary, we offer a comprehensive benefits package including a pension scheme, private medical and dental care, and an additional day off to celebrate your birthday. Working hours: Monday to Friday, core hours The Team You'll lead a team of 4-6 laboratory support staff within Avantor's Lab and Production Services (LPS) department. Working closely with other service leads, managers, and scientific stakeholders, you'll ensure high-quality service delivery and operational excellence across the site.
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