My job
Location: Hyde (5 days on-site)
Contract: Fixed-term maternity cover
Hours: Full-time, Monday to Friday
Are you passionate about delivering outstanding customer service and keeping operations running smoothly? We're looking for a proactive and organised Customer Service Coordinator to join our team in Hyde on a full-time basis to cover maternity leave.
What You'll Be Doing:
The purpose of role is to provide a professional and effective service to all of our customers with regards to the management of orders
Be a central point of contact for all customers, plants, 3PL's and account managers regarding customer order management.
To work collaboratively across the full Pilgrims Europe Customer Service Team
Be flexible to meet ongoing business needs and rota requirements which include weekends and bank holidays
The purpose of role is to provide a professional and effective service to all of our customers with regards to the management of orders
Be a central point of contact for all customers, plants, 3PL's and account managers regarding customer order management.
To work collaboratively across the full Pilgrims Europe Customer Service Team
Be flexible to meet ongoing business needs and rota requirements which include weekends and bank holidays
Key Responsibilities\Measures of Success
* Act as an 'ambassador' for Pilgrims, ensuring professional conduct, approach, and personal presentation at all times.
* Continually developing own skills through completing Company training
* To communicate at all levels sharing information, knowledge, instructions, advice, support and understanding.
* Develop a breadth of knowledge and understanding of the team, working with your colleagues in other departments and functions.
* To carry out other duties that may reasonably be requested of you to ensure the efficient running of the business.
* Support the Manager, assisting with development strategies which questions current working practices with a view to continuously improve our methods.
* To ensure accurate processing of daily EDI transmissions and to manually input or scan orders.
* Maintenance of all systems / tools required to process orders first time accurately and efficiently.
* To act as a substitute when colleagues are absent.
* Take ownership of issues and flag as the arise.
* To support the wider team through cross business order processing support for PFM / MP and PUK
* To undertake other ad-hoc duties as and when requested
* Apply problem solving techniques to resolve operating problems and recommend improvements to maintain operation running costs at a planned level
* Ensure that all processes are carried out correctly/ to standard, first time
* Must be aware of all business requirements and understand the impact of their decisions
* Uphold a consistent approach to working procedures in line with all company policies, procedures, and best practice.
* Working effectively in reducing errors to reduce cost
* Provide an excellent customer service by building strong relationships at all levels of the business internally and externally
* To answer the phones / email queries in a timely manner
* Ensure Safety first
* Provide functional reports on request
Skills & Knowledge
* SAP Experience
* Excellent customer service skills
* High degree of IT literacy including Microsoft Office, particularly excel
* Exceptional accuracy and attention to detail
* Excellent verbal and written communication skills
* Ability to work under pressure and able to multitask
* Ability to build key working relationships both internally and externally
* Flexibility, openness, able to manage and embrace change, approachable
The company
Pilgrim's Europe produces some of the best-known and most iconic brands in the UK and Ireland, including Fridge Raiders, Rollover, Denny, Richmond, Oakhouse and Moy Park, alongside a diverse range of industry leading own-label products in categories including fresh pork, lamb and chicken, working with all the major retailers and food service outlets.
Our portfolio extends to authentic chilled and frozen ready meals, snacking ranges, added value and food service products.
Across Pilgrim's Europe we combine 20,000 of the best people in the industry, united by a shared set of core values and a passion for producing the highest quality, most delicious and innovative food, which is enjoyed by millions of people in the UK, Ireland and Europe every day. Our Pilgrim's Europe team are based in our Pilgrim's UK, Moy Park, Pilgrim's Food Masters and Pilgrim's Shared Services businesses.
What we'll bring to the table
Competitive Salary
Competitive Holiday Entitlement
Pension Contribution
Family Friendly Policies
Learning and Development Opportunities
Life Assurance
People matter
Our values
Determination
Simplicity
Availability
Humility
Discipline
Sincerity
Ownership