Job Description
This is an exciting opportunity to join a newly formed team focused on ensuring Sky's products consistently deliver an exceptional experience for our customers.
As Proposition Products Lead, you will shape and drive strategic initiatives that improve product reliability and performance across Sky's portfolio. You will lead crossfunctional programmes, track and communicate key performance metrics, and embed continuousimprovement practices that deliver customer impact.
Working closely with teams across Product, Reliability, Customer and Consumer functions, you will ensure alignment to strategic priorities and provide insightdriven updates to senior stakeholders.
What You'll Do
* Drive Continuous Improvement: Identify and prioritise opportunities to enhance customer experience and strengthen product reliability, leading strategic initiatives that improve performance.
* Lead Programme Delivery: Own governance for key programmes, ensuring actions are tracked, risks escalated, and plans align with strategic objectives.
* Collaborate Across Teams: Work closely with multiple teams to gather insights, align priorities, and coordinate delivery. Build strong relationships and influence decisions to drive alignment.
* Monitor Performance: Develop and maintain dashboards and reporting tools to track KPIs. Analyse performance trends and translate insights into actionable improvements.
* Engage Executives: Create high-quality, insight-driven materials for forums. Communicate progress, risks, and priorities with clarity and impact.
* Champion Customer Experience: Ensure product performance consistently meets customer expectations by proactively driving improvements in reliability and the overall experience.
What You'll Bring
* Strategic Thinking: Proven ability to balance competing priorities and deliver measurable commercial outcomes while enhancing customer experience, demonstrated by defining and executing customer propositions and commercial strategies.
* Change Management: Successfully led change initiatives within complex, matrixed organisations, driving adoption and engagement.
* Programme Governance: Skilled in owning and tracking delivery of initiatives, leading governance forums, escalating risks, and providing insight-led updates to senior stakeholders to ensure alignment and accountability.
* Analytical Excellence: Ability to interpret complex data sets, identifying trends, and translating insights into strategic recommendations.
* Influential Leadership: Stakeholder management skills with experience influencing Director-level, fostering collaboration across teams and securing buy-in for cross-functional initiatives.
* Clear Communication: Effective communicator adept at simplifying complex messages for diverse audiences and creating high-impact materials, such as developing Director-level presentations.
Team Overview
This role sits within Connectivity (Consumer Group) but offers broad cross-functional exposure, collaborating regularly with teams across TV, Commercial, Product, Brand Marketing, Propositions, CSG, Reliability, Transformation, and Marketing.
The Rewards
There's one thing people can't stop talking about when it comes to : the perks. Here's a taster:
* Sky Q, for the TV you love all in one place
* The magic of Sky Glass at an exclusive rate
* A generous pension package
* Private healthcare
* Discounted mobile and broadband
* A wide range of Sky VIP rewards and experiences
How You'll Work
We know the world has changed, and we want to offer our employees the chance to collaborate at our unique office spaces, whilst enjoying the convenience of working from home.
We've adopted a hybrid working approach to give more flexibility on where and how we work. You'll find out more about what this means for this role during the recruitment process.
Your Office Base
Osterley
Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There's also plenty of bike shelters and showers.
On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed and even get pampered at our beauty salon.
Inclusion
We're an equal opportunity employer and value diversity at our company. We don't discriminate on the basis of race, religion, colour, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We're a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We'll look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can.
Why wait?
Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you.
To find out more about working with us, search on social media.
A job you love to talk about.
Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.