Job Title: Receptionist / Front Office Team Member Location: ibis Hotel Employment Type: Full-time 40 hours per week (shift-based) About Us ibis Hotels are part of the Accor group and are known for delivering comfortable stays, friendly service, and great value. We’re looking for a welcoming and motivated Receptionist to be the first point of contact for our guests. Working Hours This role operates on a rotating shift schedule: Early Shift: 06:45 – 15:15 Late Shift: 14:30 – 23:00 Availability to work both early and late shifts, including weekends and public holidays, is required. Key Responsibilities Greet and assist guests with check-in and check-out Handle reservations, cancellations, and guest inquiries Provide excellent customer service in person, by phone, and via email Process payments and maintain accurate guest records Liaise with housekeeping and other departments to ensure smooth operations Resolve guest concerns professionally and efficiently About You Friendly, professional, and customer-focused attitude Strong communication and interpersonal skills Well-presented and reliable Comfortable using computers and booking systems (training provided) Ability to work rotating shifts as listed above Previous hotel or customer service experience is an advantage, but not essential What We Offer Competitive Salary Exclusive employee discounted rates to Accor Continuous paid Training and Development opportunities Free Healthcare plan How to Apply If you enjoy working with people and creating great guest experiences, we’d love to hear from you. Please apply online with your CV and a brief cover letter. All offers of employment is conditional on the receipt of two satisfactory references being obtained from the referees provided to us on your application and proof of your eligibility to work in the United Kingdom.