Job Title: Visitor Experience Assistant (Museum)
Job Location: Museum of Gloucester
Salary: £24,796 pro‑rata per annum
Hours per Week: 6:45 hours a week – shift times will be 9:45 – 17:00 with a 30 minute break
Contract Type: Permanent
Closing Date: 24/05/2026
Job Requisition Number: 14056
This post is open to job share OR This post is not open to job share
About the Role
Do you have a genuine passion for history, culture and providing outstanding customer service? If so, there’s never been a more exciting time to join the Museum of Gloucester team! As a Visitor Experience Assistant, you will be at the heart of our dynamic cultural venue, exhibiting various exciting collection items from Gloucester’s past. You will be the first face visitors and residents meet as they walk through our doors.
Responsibilities
As part of a team, you will help keep the museum clean and presentable for visitors.
Assist with stocking the gift shop and café, maintaining a keen eye for detail.
Help with events and hire in the Wheatstone Hall, including setting up the space, ensuring smooth operation, and completing resets.
Maintain a strong awareness of health and safety procedures and undertake duties such as fire warden, first aid, and the Evac Chair Operator Training (training required early within probation).
Work predominantly on Saturday day times, with some flexibility for other times.
What We Need From You
Strong interpersonal skills to offer a lasting, memorable experience to all customers from the moment they walk through our doors.
Ability to tell the story of Gloucester and its history through exhibitions and engagement activities.
Knowledge of health and safety procedures and willingness to undertake training.
What We Can Do For You
* Excellent Local Government Pension Scheme (LGPS)
* Generous annual leave entitlement – 25 days rising to 30 days after 5 years continuous service (FTE)
* Option to purchase 10 days of additional leave per year (pro rata for part‑time staff)
* Regular job‑specific training, career development and qualification opportunities
* Supportive and positive working environment with regular, robust supervision
* Access to our Employee Assistance Programme (EAP) providing free, confidential counselling and advice
* Cycle to Work scheme (Salary Sacrifice – T&C apply)
* Discounted tickets for local events, and reduced rate use of GL1 facilities
* Access to employee‑led networks such as Black Workers, Prism (LGBT+) and the Young Employees Network
Equality and Diversity
We recognise the positive value of equality and diversity and pride ourselves on growing a high‑performing workforce that is diverse, skilled and talented; that represents the community it serves.
We aim to recruit a diverse pool of talent and will recruit the person who is most suited to the job without regard to race, colour, religion or belief, age, nationality, ethnicity, sex, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, caring responsibilities or disability.
We are a disability‑confident employer committed to removing barriers to employment for those with disabilities or long‑term health conditions. Reasonable adjustments will be made to the recruitment procedure to ensure no one is disadvantaged because of their disability. Please contact the recruitment team if you require support or reasonable adjustments during the application or recruitment process.
It is a legal requirement under the Immigration Act 2016 that anyone appointed to a customer‑facing role must be able to demonstrate an ability to fulfil all spoken aspects of the role with confidence in fluent English.
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