Overview
The Floating Support Officer role is based in Stoke-on-Trent with a salary of £27,356 per year, 37.5 hours per week, and a permanent contract. The role involves working with the Floating Support Team to deliver high-quality support to customers who are vulnerable or have complex needs, across all tenures in Stoke-on-Trent. The role includes providing resettlement and sustainment support throughout the city.
Responsibilities
* Complete inductions, risk assessments, and co-produce personalised, person-centred support plans.
* Deliver ongoing support across tenancy sustainment, resettlement, finances, health, and move-on goals.
* Signpost and advocate for access to services, addressing barriers related to mental health, substance use, and offending.
* Work collaboratively with multi-agency partners and support networks to achieve positive outcomes.
* Empower customers to manage tenancies, maximise income, address debts, and successfully move into independent housing.
Qualifications and requirements
* A good level of education including GCSE English and maths, or equivalent.
* Demonstrable experience of working in a similar sector or transferable skills.
* Experience of working with customers with complex needs.
* Excellent communication skills.
* Experience in completing forms and applications for benefits and grants.
* Ability to work under pressure and manage multiple tasks and demands.
* The successful candidate will be required to complete a DBS check.
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