Responsibilities
?Pre-sales customer support via phone, email, and live chat to guide the user in choosing the most suitable product and make the buying experience moreeffective.
?Post-sales customer support via phone, e-mail, and live chat to check the order status and any issues related to the order (contacting warehouse and couriers if necessary) or to theproduct.
?Management of B2C contacts in the various marketplace platforms, in compliance withKPI;
?Processing product returns andreplacements.
?Collection and management of any complaints andclaims.
?Management reported problems and shared them with the various company departments
?Always operate according to Group culture, values, rules and procedures....