Culina Logistics provides integrated supply chain services and expertise for food & drink products that require strict refrigerated temperatures.
At Culina, we have a winning culture. We believe that our culture is one of the reasons our company continues to thrive… A place where you're valued, challenged, and inspired!
Job Description
As a Client Support Administrator, you will be the first point of contact for a number of our well-known clients, delivering outstanding customer service. You will be responsible for resolving queries, managing stock and orders for allocated clients, and communicating with internal departments to find the best solutions for incoming queries.
This is a 12-month fixed-term contract.
Salary: £25,525 per annum
Working hours: 4 days on, 4 days off, 06:00-18:00
Key Duties of a Client Support Administrator:
1. Control the timely and accurate receipt of sales orders, ensuring they are available to the warehouse within agreed timeframes.
2. Follow up on missing or outstanding orders with clients, confirming receipt or non-receipt.
3. Manage duplicate receipt of orders, confirming with clients whether to process or cancel them.
4. Oversee inventory management and quality control, avoiding mis-rotation of stocks, and managing stocks in quarantine status upon request.
5. Communicate with clients face-to-face, by phone, or email, ensuring queries are handled professionally and promptly.
6. Provide a positive client experience through high-quality service and communication, fostering client retention.
7. Manage a portfolio of clients daily.
8. This list is not exhaustive; additional duties may be assigned as needed.
Qualifications
* Excellent verbal and written communication skills.
* Exceptional attention to detail.
* Ability to work under pressure.
* Ability to work independently and using own initiative.
* Negotiating skills – ability to influence and steer discussions.
* Effective prioritization to meet deadlines.
* Customer service orientation to maintain high levels of client satisfaction.
Additional Information
As part of our commitment to making Culina Logistics a great place to work, we are proud to be an inclusive and diverse organization. We focus on employee development and recognize success in our hardworking team members.
Our dedicated learning and development programs are available to all employees, providing opportunities to shape your future within logistics and foster a thriving team culture.
Our people are the driving force behind our success, which is why we offer a wide range of benefits, including:
* Annual Leave: Competitive holiday entitlement of 235 hours.
* Pension scheme: We contribute 4% of your salary, with a 4% employee contribution.
* Life Assurance: Coverage of twice your annual salary.
* Wellness: Access to our Employee Assistance Programme, offering confidential counseling and legal advice 24/7.
* Eye Care Vouchers: Savings on eye tests and discounts on glasses.
* Reward & Recognition: Employee of the month/year, recognition awards, and long service awards.
* Everyday Discounts: Access to over 50 retailer discounts via our benefit platform.
If you meet the requirements and are seeking your next career opportunity, please apply now and join our #WinningTeam!
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