About Artic Building Services
Artic Building Services is a leader in Hard Facilities Management across London and the Home Counties. We offer a comprehensive suite of technical and engineering solutions, ensuring the smooth operation of your Mechanical, Electrical, and Hard FM Plant.
Job Description
Job Role: Residential Contracts Manager
Location: Central London
Hours: Monday to Friday, 8am to 5pm
Start Date: TBC
Duration: Permanent
Reporting To: Business Unit Head
Artic Building Services Ltd is an established and recognised leader within the M&E and Facilities Management sector. With a solid foundation of varied blue‑chip clients in both commercial and public sectors, the role involves high profile acute contracts taking overall contractual, operational and financial responsibility.
Skills Required
- Ability to accurately estimate HVAC and Electrical work.
- Proven history of delivering robust performance and KPI reporting to clients.
- Proven track record of managing account P&L for multiple contracts.
- Ability to lead and foster a positive working environment.
- Solid organisational and time management skills.
- Strong attention to detail.
- Strong written and oral communication skills.
- Strong work ethic – results driven.
- Ability to multi‑task job responsibilities.
- Computer skills including MS Word, Excel, CAFM – training provided.
- Experience working within a challenging Service + Maintenance environment, field and/or office.
- Commercially astute, self‑starter.
- Ability to meet and exceed required performance and commercial targets with support from Department Management.
- Demonstrate consistent excellent standards of due diligence.
- Adaptable to a variety of works and contract demands.
- Adept at providing solutions to client needs and maximizing sales opportunities.
- Industry or HVAC experience & qualifications – advantage.
- Able to prioritise and multi‑task to a high level while meeting strict deadlines.
- Support all projects, service and maintenance matters for required clients.
Job Duties
- Ensure assigned contracts meet the existing/needed operational and technical standard of service delivery across all works on site.
- Ensure safe delivery of all works on site, adhering to H&S protocols, escalating queries or incidents promptly.
- Operate contracts in accordance with company procedures, operational and financial processes, client contract KPIs and work instructions.
- Manage and report budget and expenditure.
- Maintain up‑to‑date records and compliance data on site and in the back office to required standards.
- Operate within financial budget constraints, providing cost‑effective services.
- Overall responsibility for process and site conduct on contracts, escalating issues to Department Management.
- Develop operating procedures and policies to achieve best practices.
- Meet all key performance and management indicators within the contract and company.
- Develop client relationships to ensure contract retention and future opportunities.
- Provide detailed quotes on contract plant/services with full scope and cost breakdown.
- Conduct quality assurance inspections on a predetermined amount of all works delivered and record them.
- Review weekly core Company CAFM reports and ensure they remain within expected parameters.
- Attend monthly contract review meetings and produce reports for review with Head of Dept./Contract Managers.
- Provide technical and admin support to the client and Artic support staff.
Health and Safety
As a member of the team, you will be required to fulfil our legal duty to take reasonable care for the health and safety of yourself and others, following all guidance and instructions given in this respect.
This list of duties is not exclusive or exhaustive; the post holder will undertake tasks reasonably expected within the scope and grading of the post. Job descriptions should be regularly reviewed to ensure they accurately represent the post.
Benefits
- Holiday allowance 25 days plus bank holidays.
- Sickness scheme.
- Pension enrolment after 3 months service.
- Wellbeing 360.
Equal Opportunity
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, colour, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, or basis of disability.
Contact
Michele Pointer will answer your questions.
Email: Michelle.Pointer@Articbuildingservices.com
