Brompton Junction Mechanic About Brompton The Brompton bike was first designed by Andrew Ritchie in 1975 opposite the Brompton Oratory in South Kensington, hence the name. Since then, production has remained in London, and we’re now producing over 90,000 bikes a year, and recently just hit a huge milestone and sold our 1 millionth bike! Brompton is the largest independent UK bicycle manufacturer with a team of over 800 talented people, and we’re constantly growing. We specialise in designing and manufacturing high-quality folding bicycles for the urban market, and pride ourselves on building a genuinely sustainable and accountable business. We are on a mission to transform urban living, and because of this are looking for talented and passionate people who want to make a difference. The Role You will be a key member of the team in establishing the brand reputation for best-in-class customer experience for Brompton bikes through all workshop operations. Reporting directly to the Store Manager you will be responsible for ensuring that workshop operations meet brand expectations at all times. Working within an “open” workshop, customer-facing environment you possess strong communication skills to build and retain customer loyalty through a warm and friendly approach. Listening carefully to the needs of all customers when assessing their bikes to respond and act to achieve the highest levels of customer satisfaction. You will require confidence to remain positive when dealing with more challenging situations, building the trust of the customer to overcome them. You will ensure that the workshop space is a clean, tidy, and well organised. You will adopt a helpful and methodical approach whether completing a general service or repairing a puncture complying with company procedures and completing services within to the relevant timescale. Consistent in your approach you will pay attention to detail, incorporating checks for accuracy to ensure that all workorders are completed to the highest standard. You will remain persistent when problem solving, in the case of warranty and more challenging repairs, seeking solutions through the development of your own expertise and that of the technical customer service team, to resolve problems in a timely and thorough manner. With line management responsibility for Part-Time Workshop Mechanic’s, you will create a positive atmosphere within the workshop environment and provide motivation and leadership. You will invest time in your own learning and development to ensure that your own technical expertise is maintained in line with company expectations. Utilising the most recent data sheets and completing all relevant Brompton Academy training. You will be doing: Act as a Brand Ambassador to deliver best in class customer experience. Accountable for hosting monthly maintenance events (virtual and in-store) as a key part of the store community events calendar. Promote the workshop services through Brompton social platforms to build customer engagement and advocacy. Provide support to the Sales team during quieter periods in the workshop. Support with recruitment and onboarding of Part-Time workshop mechanics. Support Store Manager to ensure effective workshop staff deployment, making suggestions according to changing trade patterns. Manage workshop calendar and bookings to ensure all workorders completed to the highest standard. Raise timely fault reports with the customer service team to minimise customer wait time for warranty replacements. Place replenishment orders of all workshop consumables ensuring stock levels are maintained. Highlight any workshop stock opportunities and risks to the Store Manager as appropriate. Support with planning and execution of monthly and year end stock counts within the workshop area. Follow all standard operating procedures to ensure accurate handling of stock and payment handling through the EPOS system. Ensure that you always take care of yours and others health and safety, complying with legal obligations and ensure that all employees are thoroughly trained in the H&S procedures. Communicate any workshop people, operational, commercial issues to the Store Manager as appropriate. You will have: High level of knowledge and proven experience working with the Brompton Bicycle is essential. Excellent customer service skills. Some experience as a team leader or manager, with motivating and leading staff. Competence in Microsoft Office 365 suite and it’s applications. You will primarily be using Word and Outlook. Cytech Level 2 is preferred but not essential. You might not tick all the boxes, and that’s okay, we still encourage you to apply. Here at Brompton we are always looking for people that share the same values and attitudes as we do, as we continue to build diverse teams and a sense of community which is made stronger by each new individual who joins. Benefits: Brompton offers you an excellent working environment with enthusiastic colleagues who get along, communicate and co-operate well with each other. The working climate is informal, but we work hard. Next to good terms of employment, Brompton offers you the opportunity to work in a responsible and challenging job within a dynamic, international and ambitious environment. We are all proud to be part of Brompton Bicycle Ltd; we all share the same passion and dedication to the company and the product, despite any differences in cultural backgrounds and skills. Annual Leave – 20 days annual leave, plus all UK bank holidays. Your annual leave would increase with every year of service. Competitive Salary – Plus workplace pension scheme and profit share bonus. Brompton Discount - Get ready to bike in style, as all employee’s receive up to 60% off their very own bike and accessories, plus there are discounts for your friends and family too. Social activities - Throughout the year enjoy time with your colleagues as we host an annual Summer and Christmas party, annual bike rides (both inside and outside the UK), Birthday breakfast, volunteering activities and family fun days just to name a few. Learning and Development - Access to free Linkedin Learning and opportunity to devote 2 hours of your work week to personal development. We value professional development and actively promote internal promotions and opportunities. Benefits - Workplace Pension Scheme, Care and Health Support, Cycle to Work Scheme and other benefits. Mental Health – EAP and Head Space. Paid Leave – We offer an enhanced Family, Paternity and Maternity leave pay.