Equans is looking for an Operations Manager to join our team in Peterborough a permanent basis. This is a full-time role working 40 hours per week. On offer is a competitive salary, bonus and benefits package.
The post holder will take full operational responsibility for the delivery of total facility services to the schools forming the PFI Peterborough Schools Contract. This key role provides the school with a One Stop Shop for all contractual requirements covering hard and soft services; to include excellent customer experience from entrance to exit.
What will you deliver?
1. Take ownership for the contractual delivery of excellent customer service
2. To manage a team of directly employed and sub contracted facilities professionals
3. To ensure staffing levels/shifts are robust to deliver contractual requirements
4. To undertake staff appraisals and identify training/development needs for the facilities team
5. To work with the key site client(s) to ensure a strong and trusting relationship is in place
6. To be the key contact for your site as the owner of all service lines contracted to Bouygues E&S FM UK Limited
7. To support and work with the Hard FM & Compliance Manager to ensure contractual compliance for mandatory, statutory and routine tasks
8. To attend contractual meetings as required, to manage the PFI contract
9. To attend periodic and ad hoc performance/service review meetings as required
10. To provide information as appropriate to support Client requirements
11. To support the Contract Manager to ensure successful delivery of approved variations to the contract with specific regard to new works/changes at the school. This includes the management of works arising from the Authority Notice of Change procedures ensuring the works are completed to time and cost in accordance with the agreed scope
12. In accordance with the PFI contract and specifically the payment mechanism, to monitor and review all facilities management (e.g. cleaning, caretaking, waste, catering etc) performance standard/key performance indicator (KPI) requirements of the contract. To lead to resolution, all areas of non- performance failures and ensure that the remedial actions and timescales are agreed with the Contract Manager/Hard FM & Compliance Manager
13. To be responsible for the effective management of contractual performance, including the incurrence of financial penalties, to ensure that all services are delivered to the contract specification and that all changes, developments and additional services are recorded accordingly with the commercial activity of the contract
14. To exercise financial and commercial controls in the management of income and expenditure within agreed budgets. To maximize profitability of operations and deliver ongoing cost savings
15. To assist in the formulation of budgets, business plans and departmental strategies to meet the demands of service provision and continuous improvement
16. To identify and implement improved performance standards and/or realize financial savings for the company
17. To ensure successful delivery of all planned and reactive works associated with Bouygues contractual obligations. All works to be managed by the FM using Maximo Service Provider
18. To ensure successful delivery of additional Small Works in line with the contractual process to include the preparation and sign-off of quotes
19. To monitor compliance in the completion of COSHH and Risk Assessment records and all associated health and safety documentation, ensuring industry legislation and company quality systems are adhered to and that these areas are effectively managed at all times
20. To support the Contract Manager in the successful delivery of Lifecycle works ensuring the site remains safe and secure at all times and that the school is continually updated on the work plan / progress
What can we offer you?
On offer is a competitive salary, bonus and benefits package, which includes;
21. 25 days annual leave (+ public holidays)
22. Life Cover equivalent to 2 times annual salary
23. Employee discount shopping schemes on major brands and retailers
24. Gym membership discounts
25. Cycle to work scheme
26. Holiday purchase scheme
27. 2 corporate social responsibility days per year
28. Broad range of learning opportunities, such as professional qualifications, collective/individual training, and personalized support programmes
29. Attractive Employee Referral Rewards Scheme
30. Access to our growing employee networks including AccessAbility (representing those with physical and mental disabilities), Encompass (representing the LGBTQ+ community), RISE (representing people from ethnic backgrounds), WOMEN TOGETHER (representing women in Equans), Working Parents, and Young Professionals.
31. 24/7 Employee Assistance Program and access to mental wellbeing app
Who are we looking for?
32. Proven operational management experience within a hard and soft services environment, with sound knowledge of procedural and legislative frameworks
33. Previous experience working on PFI contracts, preferably in an educational environment
34. Sound financial acumen and experienced in managing budgets
35. Legionella Awareness and Compliance (ACoP L8)
36. Asbestos Awareness
37. Proven experience in managing direct teams and sub-contractors to deliver high standards
38. Computer literate and capable of using Microsoft packages
39. IOSH Managing Safely or equivalent Health and Safety qualification
This role includes a DBS Enahanced check therefore ability to pass is essential
Who are we?
Equans is a world leader in energy services with nearly, employees working in more than 50 countries, with an annual turnover of over 17 billion euros.
In the UK & Ireland, Equans is a provider of technical, FM, regeneration and energy services with specialist capabilities in smart buildings, green mobility, district & embedded energy and decentralised renewables.
Equans 13, UK & Ireland employees combine these activities to help businesses, public sector organisations and government to embrace the energy transition towards net zero, and also the digital & industrial transitions that are redesigning the way we move, work and live.
Equans is a Bouygues group company.
What's next?
If this role is of interest to you, please click below to register, apply, and track your progress! A member of our Resourcing Team will review your application and be in touch.
As part our commitment to better reflect the markets within which we operate, we encourage applications from women, ethnically diverse individuals and people with disabilities, along with all candidates who identify with protected characteristic groups under the Equality Act.
At Equans were committed to delivering a culture where everyones voice is heard and supported. We know the value a diverse workforce creates, delivering better results for our people, customers, and stakeholders. Diversity and inclusion is at the core of what we do, should you join Equans you'll find a welcoming and open workplace where you're supported and encouraged to be your true self at work.
You'll also have access to our growing employee networks including AccessAbility (representing those with physical and mental disabilities), Encompass (representing the LGBTQ+ community), RISE (representing people from ethnic backgrounds), WOMEN TOGETHER (representing women in Equans), Working Parents, and Young Professionals.
For this role, you must have evidence of the right to work in the UK. Unfortunately, we are not able to offer a re-location package with this job role. Certain roles may require applicants to undergo a Disclosure check, as noted in the role requirements.
The Equans Resourcing Team supports this job advert. Agency involvement is not required. All related enquiries must come to the resourcing team not direct to Equans Managers.