Responsibilities
* Guiding, inspiring and engaging a team of paid staff and volunteers. This includes recruitment, retention and development of a diverse shop team.
* Taking ownership and responsibility for commercial running of your store including display and merchandising, stock management, maintaining shop standards, store layout, sales and income.
* Leading by example and providing excellent customer and supporter service.
* Maximising profit through effective cost control and sales.
* Creating relationships with your local community and Cancer Research UK colleagues.
* Organising and running creative fundraising events for your store to achieve fundraising targets.
* Maintaining compliance with health & safety, safeguarding, security, administration and HR policies.
* There will be a varied amount of manual handling and physical activity required within the day-to-day duties of the role.
Training & Support
To support your training and development in this role, you will spend 4 weeks in a training shop, learning from a Training Shop Manager; this may be at a different location to the role you applied for.
Owing to the nature of this position, any offer of employment for this role will be subject to a satisfactory basic DBS check.
Qualifications
* Experience of managing and inspiring a diverse team of people.
* Comfort working within targets and motivating others to achieve those targets.
* The ability to multi‑task in a lively environment.
* Working knowledge of what makes great customer service.
* Commercial awareness.
* Knowledge of high street fashion retail.
* Adaptability in changing situations, including being able to work effectively independently.
* An awareness of the price, value and worth of items.
* Flexibility – our retail teams cover the needs of their stores by working on a rota basis. While a level of flexibility is needed to meet the needs of the business, we don't forget that you have a life outside of work too.
Additional Requirements
Unfortunately, we are unable to recruit anyone below the age of 18, so that we can protect young people from health & safety and safeguarding risks.
Benefits & Support
We make sure you are supported by a generous salary and benefits package, a wide range of career and personal development opportunities and high-quality tools, policies and processes to enable you to do your job well.
Our benefits package includes a substantial retirement plan, a generous and flexible leave allowance, discounts on anything from travel to technology, gym membership, and much more.
Our retail teams also have access to confidential wellbeing support from the Retail Trust.
Legal & Equal Opportunities
We actively encourage applications from people of all backgrounds and cultures, in particular those from ethnic minority backgrounds who are currently under‑represented.
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