Service Manager
Location: Field Based
Patch: Surrounding counties of Berkshire, Oxfordshire, North London to West London, Central London.
Salary: £33,999
About Us: Our client is dedicated to delivering exceptional service and maintaining the highest standards. They pride ourselves on our commitment to excellence and our passion for providing top-notch solutions to our clients.
Job Description: We are currently seeking a skilled and experienced Service Manager on behalf of our prestigious client. As a Service Manager, you will play a crucial role in ensuring the delivery of on-site servicing in accordance with company's standards. You will oversee a team of service technicians and collaborate closely with other departments to uphold commitment to quality and customer satisfaction.
Responsibilities:
* Coordinate and schedule on-site servicing activities, ensuring timely and efficient execution.
* Installation and maintenance of company products on customer sites.
* Conduct regular inspections and quality checks to ensure that servicing tasks are performed to the highest standards.
* Develop and implement training programs to enhance the skills and capabilities of the service team.
* Maintain accurate records of service activities, including documentation of work performed, parts used, and customer communication.
* Monitor service performance metrics and implement improvements to optimize efficiency and customer satisfaction.
* Planning and booking of servicing work
* Attend regular service meetings via team and head office
Requirements:
* Proven experience in a service management role.
* Excellent leadership and communication skills, with the ability to effectively manage and motivate a team.
* Exceptional problem-solving abilities and attention to detail.
* Ability to work effectively in a fast-paced environment and manage multiple priorities simultaneously.
* Valid driver's license and willingness to travel as needed.
Preferred Qualifications:
* Good secondary education
Benefits:
* 25 days annual leave plus Bank Holidays
* Birthday Day off
* Christmas shutdown
* Annual leave buy and sell scheme
* Pension salary sacrifice scheme
* Active social committee
How to Apply: Please apply through this advert and we will be in touch with more information.
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