Opens in a new window Opens an external website Opens an external website in a new window This website utilizes technologies such as cookies to enable essential site functionality, as well as for analytics, personalization, and targeted advertising. To learn more, view the following link: Cookie Policy Get in touch: 0845 121 0802* info@reliancehightech.co.uk Home Why Us Accreditations & Awards Frameworks Our Team Our Partners Vision and Values Our Clients Our Services Installation Services Maintenance Services Monitoring Services Lone Worker Protection Reliance Elevate Our Sectors Healthcare Data Centres Logistics Corporate Public Services Utilities Education Infrastructure Criminal Justice and Police Cloud Case Studies Events News & Blogs News Blogs Newsletter Contact Careers Customer Service Desk Administrator Closing Date: January 31, 2026 Do you want to join a team of outstanding and dedicated individuals within one the most dynamic and forward-thinking companies in the security and lone worker industry? If your skills, ambition, and ethos match our values below – call us. Role We are looking for a Customer Service Administrator to provide outstanding Customer Service to our clients to work within our Customer Service Centre based in Bracknell. The role is varied and fast paced whilst equally rewarding working on your own and with the team to resolve issues. This is a full-time role Monday – Friday 40 hours a week with varied shifts between 8.00am and 6pm. About Us Reliance High-Tech / Reliance Protect is the UK’s largest independent integrator/installer of security solutions / lone worker solutions. We are trusted by leading brands and organisations to protect their people, assets and reputations through innovative technology and specialist expertise. Unique in the industry, Reliance High-Tech / Reliance Protect combines the capability and footprint of a large organisation, with the agility and customer focus of an independent business. We operate at the top end, for the most discerning clients, in the most demanding and complex environments with the highest stakes, and always with integrity and customer focus For more information about our business, visit www.reliancehightech.co.uk / www.relianceprotect.co.uk. Your Responsibilities The role involves. To identify chargeable Reactive & PPM work through the call verification process Quoting customers for work where required by managing the JS34 within Joblogic. Raise orders for subcontractors and third-party suppliers when requested Manage and allocate PO’s to job as they come in Updating Joblogic with Parts Information Resolve invoice queries To request purchase order for the work carried out where it has not yet been provided Invoicing through Joblogic Attend monthly reviews for chargeable work Create customer Dashboards with a chargeable element Producing Client dashboards weekly/monthly Resolving any queries from billing Handling customer queries both telephone and email in a timely and accurate manner to meet contractual SLA’s. Provide support to the Customer Service Desk Coordinators Responding to internal emails promptly and efficiently Updating Job Logic with latest status and notes accordingly Raising and sending orders for required equipment as requested by engineers to complete fault calls. Raise orders to third-party suppliers for support agreements and for specialist subcontractors. Complete any other duties requested by your line manager to allow operation of the service desk. Perform all duties professionally, promptly, and efficiently. Act as an ambassador for the company Your Competencies The role requires the candidate to have Excellent communication skills – both written & verbal Computer literate with good knowledge of MS Office applications especially Excel and similar Experience of using COINs or another accounts system Business administration Experience in an accounting support or administration role Quote preparation Billing or invoicing Excellent time management and organisational skills Team player who is willing to learn and drive initiatives forward. The ability to work under pressure and meet Customer SLAs is essential. Ability to prioritise workload. Calm under pressure. Ability to multitask Desire to provide a good level Your Profile Customer Service experience is desirable, the successful candidate must be enthusiastic, willing to learn and have a positive approach. The role will suit someone who is team orientated, self-motivating and success driven. Contact Us To express an interest in this role please send your CV and a covering letter to Careers@Reliancehightech.co.uk no later than 31st Jan 2026. All job candidates will be screened to BS7858 to meet Reliance High-Tech’s vetting standards. Home Why Us Our Services Case Studies News & Blogs Contact Corporate Social Responsibility Carbon Reduction Plan Reliance Protect Sitemap Protecting your people, assets and reputation Contact us 0845 121 0802* info@reliancehightech.co.uk Calls to 0845 numbers cost 2p per minute plus your phone provider’s access charge Designed & Produced by HMA Cookie Policy Modern Slavery Statement Terms and Conditions Privacy Policies Accessibility Statements