About Us
Psicon is a specialist neurodevelopmental service working collaboratively with various NHS trusts to provide autism and ADHD assessments. We are an independent organisation, but most of our work is for the NHS, whom we are proud to support. Psicon is committed to offering the best psychological support and healthcare available. We take an innovative approach to the delivery of our services and ensure that they are of the highest standards in the industry.
About The Role
We have an exciting opportunity that has come available to join our Client Engagement team.
Principle duties and responsibilities will include but not limited to:
* Answering telephone calls and responding to email enquiries.
* Providing a knowledgeable and friendly service to our clients.
* Contacting clients to ensure they are engaged with our processes.
* Ensuring that the highest level of customer service is provided to every individual you have contact with in the role, in line with Psicon’s organisational goals.
* Completing detailed and accurate records of every client contact.
Person Specification
* Experience of working within a customer focused administration role.
* Excellent interpersonal & judgement skills.
* Experience of working to KPI targets and tight deadlines whilst balancing competing priorities within a busy environment.
* Ability to work under pressure whilst maintaining a calm professional demeanour.
* Committed to providing the best quality service and achieving the highest standards of client care.
* Outstanding communication skills and the ability to communicate with diverse groups of individuals.
Working at Psicon
We value our employees as an integral part of our service delivery and believe in recruiting and investing in the best employees. We pride ourselves in providing our employees with the opportunities and resources to achieve their potential. We are keen to provide a vibrant, fun yet challenging working environment for our team who share in our core values of trust, integrity, commitment and kindness and work collaboratively to achieve our company goals of;
* The best possible customer service
* The most efficient and effective clinical work
* A thriving and engaged workforce
* A truly inclusive organisation.
Benefits Include
* Enhanced annual leave of 32 days a year (inclusive of bank holidays).
* Flexible annual leave scheme providing the ability to buy or sell back additional days.
* Well-being days.
* Pension scheme (with the option of enhancing via salary sacrifice).
* Cycle to work scheme.
* Birthday lie in.
* Free breakfast, including 'pastry Mondays'.
* Funded social events.
* Staff well-being bursary scheme.
Additional Information / Contacting Us
* For further information please email recruitment@psicon.co.uk or call the Psicon Recruitment Team on 01227 202155 for more information.
* Should you wish to discuss any reasonable adjustments or assistance you might need in the application or interview process, please contact our Recruitment Team and we will do our best to support you.
* Please note, Psicon operate a ‘safer recruitment’ policy and will require candidates to undergo full referencing (covering a 3-year period), an enhanced DBS check, provide evidence of up-to-date mandatory training, the right to live and work in the UK.
* Successful candidates will be invited to a recruitment event to meet our team and learn more about Psicon and our services on 2nd July.
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