Sanctuarymanages rented and shared ownership homes and supports community initiatives for thousands of customers across England. Our staff help make a real difference to the quality of people's lives.
Scheme Manager : Homeownership
Covering Allington Court : Billericay and Brackendale Court : Pitsea
GBP 28,419 : GBP 29,298 per year
40 hours per week
We have an exciting and rewarding opportunity for a Scheme Manager to join our Homeownership team based in Billericay and Pitsea. Using your flare for customer service and ability to think on your feet, you'll play a key role in identifying areas of risk and ensuring these are reported in a timely fashion and are closely monitored. This opportunity involves communicating with a variety of customers and coordinating contractor workloads; therefore, we are looking to appoint someone with recent experience within a similar role where exceptional customer service is demonstrated. You will be managing two Retirement schemes and will need to be able to manage your time in accordance with the Schemes needs and lease obligations.
The role of Scheme Manager : Homeownership will include:
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Encouraging residents to maintain their well:being and independence through the effective delivery of housing support services that are tailored to meet individual needs and organisational objectives
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Providing administrative support including producing letter/notices, recording data, raising purchase orders, invoice management and support resales
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Confident in engaging and communicating with internal and external contractors.
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Ensuring compliance with legislative and regulatory requirements for housing services
Skills and experiences:
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Experience of working with vulnerable residents and a good understanding of the key needs and services available to residents
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Experience of good practice for resident involvement practices
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Ability to organise and prioritise multiple workloads effectively
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Excellent communication and customer care skills both
face to face and via telephone concerning a range of queries/complaints, offering advice and guidance
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A good working knowledge of handling confidential and sensitive information
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Experience of using Microsoft Office (Word, Excel and Outlook)
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A full valid driving licence and access to your own vehicle is required as travelling to other sites may be required
Why work for us?
Sanctuary Housing is one of the UK's leading social landlords, providing around 70,000 homes across England. We give our residents good quality, affordable homes in communities that they can be proud of. As part of a not:for:profit organisation, we reinvest any surplus we make back into the local communities we serve.
Our Benefits
As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering:
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25 days annual leave (rising to a maximum of 30 days) plus public holidays (pro rata)
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A pension scheme with employer contributions from Sanctuary
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Life Assurance
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Employee Advice Service including counselling
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Cycle to Work scheme
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Voluntary health plans
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Employee discounts
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Wellbeing support and tools
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Employee recognition scheme
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Employee Networks, with a shared interest in inclusion, and who provide invaluable support to colleagues
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GBP 28,419 per annum (rising to GBP 29,298 per annum after 12 months, subject to satisfactory performance)
The full:time equivalent