Job Description: Shop & Ticket Assistant / Visitor Host Who You Are You are an engaging and outgoing individual with a genuine passion for history and tourism. You thrive in customer-facing environments and have demonstrated flexibility in work hours, including evenings and weekends. You possess a sound understanding of Cardiff as a tourist destination and aim to provide world-class customer service. What the Job Involves As a Shop & Ticket Assistant / Visitor Host, you will be an integral part of the Cardiff Castle team, responsible for delivering an excellent visitor experience. Your day-to-day responsibilities include facilitating specialized tours, managing ticket sales, and ensuring visitor safety and enjoyment. You'll also be involved in promoting the Castle's various events and maintaining the membership database. Aiding in the organization of special events and collaborating with the Visit Cardiff team to elevate the city's profile as a premier tourist spot are key aspects of your role. Skills Proficient in Microsoft Office or equivalent software Excellent customer service and communication skills Public speaking and presentation skills Knowledge of Cardiff's history and tourist attractions Commitment to equal opportunities Ability to speak multiple languages is an advantage Flexible and adaptable to changing schedules Teamwork and collaboration skills