Summary
Onteck is looking for a motivated and enthusiastic IT Support Apprentice to join its growing team. This role is ideal for someone starting their IT career who wants hands-on experience, structured learning, and the chance to grow within a supportive, people-first company.
Wage
£14,918.80 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
Training course
Digital support technician (level 3)
Hours
Monday to Friday, 8:30am - 5:00pm
38 hours a week
Start date
Tuesday 3 February 2026
Duration
1 year 6 months
Positions available
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
* Supporting the Helpdesk Team with day-to-day IT support tasks
* Managing support tickets by logging, updating, and resolving customer technical issues through a ticketing system
* Providing technical support to customers via phone and email, escalating complex issues when required
* Working with RMM (Remote Monitoring & Management) systems and cyber security tools to deliver proactive support
* Performing system health checks, patching, updates, and assisting with maintaining security posture
* Following documented processes and contributing to clear technical documentation
* Participating in in-house training sessions and learning directly from experienced IT professionals
Where you'll work
Norwood House
Norwood
Beverley
HU17 9ET
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
HULL BUSINESS TRAINING CENTRE LIMITED
Training course
Digital support technician (level 3)
What you'll learn
Course contents
* use digital technologies, including collaborative tools, to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice.
* use data accurately and securely to meet business requirements and in line with organisational procedures and legislation.
* apply information security principles, for example: information transfer, deletion, storage, usage and communications that may include using mobile devices.
* provide an appropriate and effective response to enquiries, providing support and information utilising digital channels and in line with organisation protocols
* operate digital information systems, for example• Management- Finance Human Resources• Bespoke departmental or organisational systems or databases
* communicate effectively through a variety of different channels using terminology appropriate to the audience
* use digital resources to extend own knowledge and skills relevant to their role
* risk assess the organisational impact of decisions that they take
* use digital systems to identify productivity and performance improvements
* use digital technologies to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice
* maintain system security in line with organisational policies.
* support digital operations or digital change and transformation activities.
* investigate application problems and enable resolution to maintain productivity and improve quality of service.
* coach and guide stakeholders to develop their applications skills to use digital systems effectively.
* monitor data to analyse systems use and provide insights to recommend use or applications developments.
* support customers in the use of information, products and services through digital channels.
* diagnoses technical problems by identifying and applying tools and techniques to undertake fault finding, recording and rectification.
* maintain end-user systems physically or remotely. For example: software, hardware or operating systems
* provide and direct end-users to tools and resources to help them to resolve their digital problems.
* use digital technologies, including collaborative tools, to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice.
* use data accurately and securely to meet business requirements and in line with organisational procedures and legislation.
* apply information security principles, for example: information transfer, deletion, storage, usage and communications that may include using mobile devices.
* provide an appropriate and effective response to enquiries, providing support and information utilising digital channels and in line with organisation protocols
* operate digital information systems, for example• Management- Finance Human Resources• Bespoke departmental or organisational systems or databases
* communicate effectively through a variety of different channels using terminology appropriate to the audience
* use digital resources to extend own knowledge and skills relevant to their role
* risk assess the organisational impact of decisions that they take
* use digital systems to identify productivity and performance improvements
* use digital technologies to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice
* maintain system security in line with organisational policies.
Training schedule
Advanced Level Apprenticeship in IT Digital Support Technician consisting of:
* Level 3 Apprenticeship in IT Digital Support Technician
* Level 2 Functional Skills in Mathematics (if applicable)
* Level 2 Functional Skills in English (if applicable)
You will be required to attend a half-day session at the Training Centre per week where you will work towards any functional skills (where needed) that are required, alongside enhancing your IT knowledge and capabilities. Additional off the job training will also be required as part of the apprenticeship.
Requirements
Essential qualifications
GCSE in:
* English (grade 4)
* maths (grade 4)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
* Communication skills
* IT skills
* Attention to detail
* Organisation skills
* Customer care skills
* Problem solving skills
* Analytical skills
* Logical
* Team working
* Initiative