Role: Learning and Development Specialist (Design & Delivery)
Department: Learning and Development
Reports to: Group Learning and Development Manager
Location: Darlington
Hours: 35 hours, Monday to Friday (Hybrid – 2 days from home after successful probation)
Salary: In the region of £40,000
Travel: Required to work and travel across Group site offices as needed
A bit about us
Here at CDER Group, we support and help clients recover money that is owed to them compassionately and compliantly.
We understand that everyone is different and, with our unique approach to fairness, we ensure that clients, customers, and employees are treated fairly — supporting our customers to repay any outstanding money owed.
As the largest technical debt collections and enforcement company in the UK, we are proud to work on behalf of clients such as Highways England, Transport for London, HMCTS, HMRC, DVLA and the Environment Agency.
The Role
We’re looking for a Learning and Development Specialist (Design & Delivery) to join our expanding team and play a key role in creating and delivering high-quality learning experiences across the Group.
This role is focused on the end-to-end design, development, and delivery of training, ensuring our people have the skills, knowledge, and behaviours needed to perform effectively in their roles.
You’ll design and deliver training across key areas including contact centre operations, induction and onboarding, management development, and practical and behavioural skills.
You’ll create engaging, modern learning solutions using blended approaches, digital platforms, and AI tools to maximise learner engagement and impact.
Key Responsibilities
* Design and develop high-quality, engaging learning solutions using blended learning approaches (classroom, virtual, and digital).
* Deliver impactful training sessions across the Group, both face-to-face and virtually.
* Lead the design and delivery of key programmes including induction, onboarding, management development, and operational training.
* Create digital learning content using tools such as Articulate, EasyGenerator, and AI-supported platforms.
* Ensure all training is aligned to business processes, systems, and required skill levels across roles.
* Evaluate the effectiveness of learning through feedback, assessment, and performance data.
* Continuously improve training content and delivery methods based on insights and evolving business needs.
* Support the development of consistent training standards and materials across the Group.
* Champion engaging, practical, and learner-focused training approaches.
About You
You’ll be a confident and creative L&D professional with strong experience in training design and delivery within an operational environment.
You’ll be passionate about creating engaging learning experiences and bringing content to life through high-quality facilitation.
You will have:
* Proven experience in designing, developing, and delivering training programmes.
* Strong understanding of the full learning cycle (design, delivery, and evaluation).
* Excellent facilitation and presentation skills (both classroom and virtual).
* Experience creating digital and blended learning solutions.
* Working knowledge of e-learning authoring tools such as Articulate, EasyGenerator, or similar.
* Ability to translate complex processes into clear, engaging training content.
* A proactive approach to improving learning and driving consistency across training.
* A learning and development qualification such as CIPD (desirable).
* This is a great opportunity to join an award-winning organisation and department that puts fairness, integrity, and people at the heart of everything we do.
* You’ll be part of a growing high performing Learning & Development function that’s shaping the future of capability and performance across CDER Group.
* Enjoy a contribution of up to £20 per month towards your gym membership.
* Company pension scheme.
* Access to our 24/7 employee assistance programme.
* Company sick pay to support you when you need it.
* A very generous referral programme.
* Discounts and savings through our exclusive staff rewards platform.
* Casual dress code.
* Free onsite parking (excluding City of London locations).
* Loans for travel expenses.
* Benefit from our cycle to work scheme.
* Start with 25 days holiday, increasing to 28 days. Plus, celebrate with extra days off each year, thanks to non-working bank holidays!
* Enjoy regular subsidised social events.
* Voluntary service opportunities to a charity of your choice – up to two days paid per year.
* Recognition through our long service awards.
* Enhanced family leave.
* Flexible working hours to suit your lifestyle.
* Purchase up to five extra holiday days per year.
* Unlimited coffee and tea with healthy snacks provided weekly.
If you’re passionate about creating learning that truly makes a difference and want to be part of a supportive, innovative team — we’d love to hear from you.
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