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Job Summary
Seisdon Primary Care Network are looking for a dynamic and enthusiastic Business Support Manager to join our Primary Care Network.
Job Summary
Seisdon Primary Care Network are looking for a dynamic and enthusiastic Business Support Manager to join our Primary Care Network.
The Business Support Manager will work with the Digital and Transformation Lead in the effective management of the PCN team and the overall operational management of the PCN. They will manage the day-to-day operations of the PCN, including managing staff and physical resources. The PCN Business Support Manager will be responsible for the delivery of the PCN DES including delivery of targets associated with the PCN Investment and Impact Fund requirements and instrumental in progressing its PCN development plan. This role will work closely with other Senior Management Team members and develop strong relationships with local partner organisations.
We are seeking a dedicated individual who can bring reliability and flexibility to a new position.
Main duties of the job
Main Duties And Responsibilities
Operational
Be responsible for the management of operational processes of the PCN and for the development of Standard Operating Procedures for PCN services
Be responsible for managing PCN physical resources
Lead the management and delivery of the PCN DES requirements
Help develop strategies to progress the overall development of the PCN, with reference to the Maturity Matrix and the PCN Development Plan
Support the PCN Clinical Director and DTL in identifying projects and necessary workstreams
Implement projects and pathways
Contribute to the development of key performance indicators for the successful assessment of individuals and work stream success
Have a good understanding of CQC and other regulatory requirements and ensure PCN compliance
Analyse service specification, performance indicators and data collection requirements to inform design for new PCN services
Collate feedback / analysis data on behalf of the PCN to report to the commissioners and other organisations as required
About Us
Seisdon PCN is a collaboration of eight practices serving a population of just over 50,000 patients across eight sites in Wombourne, Claverley, Perton, Codsall, Bilbrook and Featherstone.
Our PCN works together to deliver high quality primary care services, at scale, for our registered patients. We are passionate about the NHS and the essential role that primary care plays in the wider healthcare system.
Seisdon PCN currently has a strongly embedded team of ARRS staff: Pharmacists, Adult Mental Health Practitioners, First Contact Practitioners, Paramedics, Social Prescriber, Health and Wellbeing Coach, Care Coordinators, Student Nurse Associate and GPN. We expect the post holder to work very closely with the ARRS team to help develop and promote their services to both patients and staff.
This is an exciting time to join us and be part of the development of new, improved, and innovative services across Seisdon PCN.
Details
Date posted
20 August 2025
Pay scheme
Other
Salary
Depending on experience Up to £35,000.00 pro rota dependent on experience
Contract
Fixed term
Duration
6 months
Working pattern
Part-time
Reference number
B0176-25-0013
Job locations
The Dale Medical Centre
Planks Lane
Wombourne
Wolverhampton
WV5 8DX
Job Description
Job responsibilities
Main Duties And Responsibilities
Operational
Be responsible for the management of operational processes of the PCN and for the development of Standard Operating Procedures for PCN services
Be responsible for managing PCN physical resources
Lead the management and delivery of the PCN DES requirements
Help develop strategies to progress the overall development of the PCN, with reference to the Maturity Matrix and the PCN Development Plan
Support the PCN Clinical Director and DTL in identifying projects and necessary workstreams
Implement projects and pathways
Contribute to the development of key performance indicators for the successful assessment of individuals and work stream success
Have a good understanding of CQC and other regulatory requirements and ensure PCN compliance
Analyse service specification, performance indicators and data collection requirements to inform design for new PCN services
Collate feedback / analysis data on behalf of the PCN to report to the commissioners and other organisations as required
Keep up to date with relevant national policies, including but not limited to PCN Directed Enhanced Service Specification, Investment & Impact Fund, QoF, Local Commissioning Framework
To monitor and check the accuracy of submissions for PCN Enhanced Services and contractual requirements and ensure that all claims are submitted on a monthly and quarterly basis
With support from the Finance Manager, ensure that the PCNs physical and financial resources are managed and maintained for maximum effectiveness
Ensuring financial risks are recognised and appropriate action taken
Monitoring expenditure and identifying significant deviations from the plan
Planning and monitoring income and cash flow to ensure that income is maximised
Ensuring all claims are submitted in good time and payment made and received
HR
Support the Digital and Transformation Lead in the management of PCN staff including those on the Additional Roles Reimbursement (ARR) Scheme
Support the Digital and Transformation Lead in developing job descriptions and person specifications and the recruitment, induction and training and the retention of PCN clinical and administrative staff
Liaise with third parties involved with PCN staff
Ensure appropriate appraisals and reviews are carried out for PCN staff
Manage leave including annual, study and sickness absence
Support the Digital and Transformation Lead to undertake staff surveys and use data to develop initiatives to support staff wellbeing and team sustainability
Communications
Develop excellent relationships with key stakeholders including both internal and external staff
Conduct meetings as required with clear agendas, minutes and actions from each
Enhanced Access (EA)
Set up clinics on EMIS and amend as needed
Manage staffing the EA clinics
Set up and manage staff rotas and shift allocation
Undertake patient feedback surveys to evaluate and improve the EA service
Encourage 100% usage of the EA service
PCN EMIS Hub Management
Responsible for managing staff access to PCN Hub, including smartcards and passwords
Set up clinics on Hub
Monitor and manage tasks and other Hub admin
General Requirements
To undertake any other duties commensurate with the role, within the bounds of his/her own competence.
The role is office based at Dale Medical Practice; with some flexibility for home working and at Primary Care Network sites as required.
Must be able to work to a flexible schedule and extended hours to accommodate the needs of the PCN when required
Must be in possession of a qualified UK drivers license and acceptable driving record at time of appointment and throughout employment in this position
Regular access to own vehicle is required.
Health and Safety
To comply with the Health and Safety at Work etc. Act 1974.
To take responsibility for his/her own health and safety and that of other persons who may be affected by his/her own acts or omissions.
Equality and Diversity
To carry out at all times his/her responsibilities in line with the Equal Opportunities Policy and Procedure.
Risk Management and Clinical Governance
To work within the Clinical Governance Framework of the PCN, incorporating Risk Management and all other quality initiatives.
Confidentiality
To maintain confidentiality of information relating to patients, clients, staff and other users of the services working to the remits of Confidentiality and the General Data Protection Regulations. Any breach of confidentiality may render an individual liable for dismissal and/or prosecution.
Safeguarding
Whilst in post, staff are expected to acquire and update their knowledge on safeguarding as per the intercollegiate document requirements and PCN policies
Professional development
The post holder will participate in any training programme implemented by the PCN as part of this employment
To participate in an annual individual performance review, including taking responsibility for
maintaining a record of own personal and/or professional development
Job Description
Job responsibilities
General Requirements
To undertake any other duties commensurate with the role, within the bounds of his/her own competence.
The role is office based at Dale Medical Practice; with some flexibility for home working and at Primary Care Network sites as required.
Must be able to work to a flexible schedule and extended hours to accommodate the needs of the PCN when required
Must be in possession of a qualified UK drivers license and acceptable driving record at time of appointment and throughout employment in this position
Regular access to own vehicle is required.
Health and Safety
To comply with the Health and Safety at Work etc. Act 1974.
To take responsibility for his/her own health and safety and that of other persons who may be affected by his/her own acts or omissions.
Equality and Diversity
To carry out at all times his/her responsibilities in line with the Equal Opportunities Policy and Procedure.
Risk Management and Clinical Governance
To work within the Clinical Governance Framework of the PCN, incorporating Risk Management and all other quality initiatives.
Confidentiality
To maintain confidentiality of information relating to patients, clients, staff and other users of the services working to the remits of Confidentiality and the General Data Protection Regulations. Any breach of confidentiality may render an individual liable for dismissal and/or prosecution.
Safeguarding
Whilst in post, staff are expected to acquire and update their knowledge on safeguarding as per the intercollegiate document requirements and PCN policies
Professional development
The post holder will participate in any training programme implemented by the PCN as part of this employment
To participate in an annual individual performance review, including taking responsibility for
maintaining a record of own personal and/or professional development
Person Specification
Know;ledge and skills
Essential
* Knowledge of primary care networks and collaborative ways of working
* Operational oversight - ability to think strategically; plan, organise and co-ordinate work effectively, proactively and under own initiative
* Ability to plan and manage multiple workload priorities and meet deadlines
* Able to communicate highly complex, highly sensitive and/or contentious information, including where there are barriers to understanding
* Willingness to work flexibly, demonstrating problem solving skills and an ability to respond to sudden unexpected demands
* Effective time management skills and able to work effectively under pressure and within strict time constraints
* Exceptional organisation and administrative skills
* Competent in advanced use of MS Office applications and Outlook
* Excellent communication skills (written and oral) and strong influencing and persuasion skills
* Able to communicate with a wide range of people at all levels of organisations
* Problem solving and analytical skills
Desirable
* Competent in working with and presenting to large groups
Qualifications
Essential
* Educated to degree level or equivalent practical experience
Desirable
* Management / Leadership qualification
Experience
Essential
* Must have active experience working in Primary care using Emis Web on a daily basis & provide evidence/ability to be able to run searches and data set runs using Emis Web.
* Ability to work on own initiative and organize workload, allocating work as necessary;
* Used to working in a busy environment;
* Adaptability, flexibility and ability to cope with uncertainty and change.
* Ability to deliver a vision and a willingness and drive to adapt to NHS targets and business planning, whilst keeping abreast of legislative and contractual changes;
* Self-motivation and forward-thinking approach;
* Excellent organisational, management and planning skills, IT skills and communication skills;
* Ability to implement and manage change effectively.
Desirable
* Experience using Ardens would be an advantage.
Person Specification
Know;ledge and skills
Essential
* Must have active experience working in Primary care using Emis Web on a daily basis & provide evidence/ability to be able to run searches and data set runs using Emis Web.
* Ability to work on own initiative and organize workload, allocating work as necessary;
* Used to working in a busy environment;
* Adaptability, flexibility and ability to cope with uncertainty and change.
* Ability to deliver a vision and a willingness and drive to adapt to NHS targets and business planning, whilst keeping abreast of legislative and contractual changes;
* Self-motivation and forward-thinking approach;
* Excellent organisational, management and planning skills, IT skills and communication skills;
* Ability to implement and manage change effectively.
Desirable
* Experience using Ardens would be an advantage.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
GP First Ltd
Address
The Dale Medical Centre
Planks Lane
Wombourne
Wolverhampton
WV5 8DX
Employer's website
https://www.gpfirst.net/ (Opens in a new tab)
Employer details
Employer name
GP First Ltd
Address
The Dale Medical Centre
Planks Lane
Wombourne
Wolverhampton
WV5 8DX
Employer's website
https://www.gpfirst.net/ (Opens in a new tab)
LNKD1_UKTJ
Seniority level
* Seniority level
Mid-Senior level
Employment type
* Employment type
Part-time
Job function
* Job function
Management
* Industries
Strategic Management Services
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