Responsibilities
* Welcome all visitors with a smile in a friendly and professional manner.
* Handle enquiries, bookings and memberships face‑to‑face, online and by phone.
* Accurately operate booking, till and membership systems.
* Provide up‑to‑date information on centre facilities, classes and promotions.
* Maintain a tidy, inviting reception area and ensure high standards of presentation.
* Prepare and serve hot and cold drinks, including barista‑style coffee.
* Offer a range of light snacks and pre‑packaged food items.
* Always ensure compliance with food hygiene and health & safety standards.
* Replenish café stock and vending machines as required.
* Keep café spaces clean, well‑organised and customer friendly.
* Work as part of a collaborative, multi‑skilled team.
* Support the delivery of events and activities within the centre.
* Follow policies on safeguarding, health & safety and customer care.
* Participate in relevant training and ongoing professional development.
* Passionate about delivering outstanding customer service.
* Comfortable using till systems and handling cash/card payments.
* Barista experience is desirable but training can be provided.
* Able to multitask and remain calm in a busy environment.
* A proactive, flexible and reliable team player.
Desirable Skills & Experience
* Previous experience in a customer‑facing role in leisure, fitness or community service settings.
* Hospitality or Retail experience delivering customer excellence.
Benefits
* Flexible working hours
* Training and development provided
* Paid annual leave
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