Overview
ITS are one of the largest independent power & hand tool suppliers in the UK with a hugely successful on-line presence, catalogue and retail operation with ambitious plans for future growth and development. Our company prides itself on its strong work ethic, friendly and sociable atmosphere with a management structure who are supportive and keen to encourage internal progression.
Join our Contact Centre
The calls our advisors take are as varied as can be - technical questions, item exchanges, delivery questions or calls from customers who simply like to 'speak to a human being’ and place orders the "old-fashioned" way. Whatever the reason, the service we offer every single person that calls us is of the highest standard. This is because we engage with people - whether they’re an existing, new or potential customer - and ensure that we not only meet their individual needs but also do our utmost to exceed their expectations every single time we take a call.
The Role
* To maximise sales opportunities when appropriate by offering link sales, additional product or highlighting promotional items.
* To maintain a high level of product knowledge to be able to offer advice and recommendations by attending Product Training sessions and through continual learning.
* To ensure that all customers receive a high standard of customer service and all enquiries and queries are managed efficiently with the aim of achieving a satisfactory conclusion.
* To engage with our customers on digital platforms, responding to queries and building relationships.
* To efficiently complete all administrative activities, ensuring accuracy, speed and knowledge.
* Excellent Training and Development
* Excellent Internal Advancement Opportunities
* Free on-site gym
The Candidate
* Must have a customer-orientated attitude and be confident, motivated and be able to use initiative.
* An excellent telephone manner and professional e-mail correspondence is required.
* A high level of computer literacy.
* Must have a pleasant, helpful, and optimistic attitude.
* Experience within a Contact Centre/Retail environment would be a plus but is not essential
* Knowledge of Power/Hand Tools would be a plus but is not essential
Starting at £12.40 per hour, rising to £14.56 per hour with experience and progression. We also provide an 'unsociable hours' supplementary pay of 15% on top of the hourly rate for any hours worked after 8pm.
Hours
Normal working hours will be 41.25 hours per week (excluding break entitlement) working 5 days in 6, Monday to Saturday, 7.45am - 5.00pm. Once fully trained there may be a requirement to occasionally work alternative shifts on rota, to include Sundays and/or a late shift to 10pm.
Our phone lines operate 07.45 - 17.00 Monday to Saturday, however with progression you may be asked to work on our digital channels on occasion, up until 22.00 (starting at 12.45), including Sunday working (typically from home). Full-Time you will be working 5 days in 6, 8.25 hours per day (with an hour lunch).
* The contract will be on a fixed term, initially for 6 months but with potential for extension or a permanent contract being available during the term.
If you think you have the drive and passion to excel in this role and have the appropriate skills and experience we would love to hear from you.
ITS offer a range of benefits including:-
* 28 days holiday (inclusive of Bank holidays) which increases with length of service up to 33 days
DC One, Edinburgh Way
Harlow
Essex
CM20 2BN
United Kingdom
#J-18808-Ljbffr