Customer Service Administrator Are you passionate about delivering exceptional customer service? Join our growing team and work with our homegrown e-commerce brands, helping customers with their ‘DIY’ shutter orders. You’ll be part of a small, dedicated team reporting directly to our Customer Experience Supervisor. This is a full-time temporary position with the potential to become permanent for the successful candidate. The hourly pay rate for this role is £13.05 per hour, the hours are hours Monday to Friday: 9:00 am – 5:30 pm and one Saturday per month: 10:00 am – 4:00 pm (rota basis). Key Responsibilities: * Provide world-class customer service via phone, email, social media, and live chat. * Ensure customers are supported efficiently and effectively at every touchpoint. * Offer expert technical advice before purchase to build customer confidence. * Use our bespoke order management system to check and confirm orders, suggesting ways to maximise satisfaction. * Liaise with manufacturers and customers to resolve queries and finalise technical drawings. * Manage shipping and delivery data through our CRM. * Resolve delivery, damage, or design issues quickly and professionally. Essential Skills & Attributes * Genuine passion for delivering excellent customer service and supporting people. * Strong communication and interpersonal skills, with the ability to buil...