Overview
We\'re looking for a client services professional with a strong track record of agency account management and client success to play a key role in managing customer relationships across international digital campaigns. You\'ll work in partnership with colleagues and clients in highly competitive industries, with significant scope for professional development, collaboration and personal growth, supported by our 100-strong team in Leeds. As an integral voice in the central Client Success function at ICS-digital, you\'ll be responsible for building and maintaining strong relationships with your clients, while ensuring all projects across service areas like SEO, content, PR and translation are delivered on time and to budget, often at global scale.
The role:
* Permanent, full time
* £35,000 - £42,000 (depending on experience) with an uncapped bonus scheme focused on upsells
* Support, nurture, grow and retain key clients by identifying opportunities to maximise their success, with the goal of increasing retention and revenue for the agency
* Cultivate strong client relationships and client satisfaction through effective digital strategies, proactive communication and accountable service delivery
* Achieve account growth by proposing and pitching relevant services to clients with the goal of increasing the total number of cross-service clients
* Lead by example to positively contribute to agency growth, including identifying training gaps, scope for innovation and facilitating knowledge-sharing
* Representing the agency at industry events
Requirements:
* Experience in a client-facing role with a digital marketing agency
* Clear examples of managing client relationships effectively, with integrity and delivering top-class customer service as part of a collaborative team
* Strong written and verbal communication skills
* Case examples of successful pitching and/or upselling either individually or as a key part of a team
* Familiarity with digital marketing channels, including Digital PR, SEO, Content and Paid Media
* Experience working with clients across a variety of sectors
* A strategic mindset with the ability to think creatively to solve problems and balance competing priorities
* Strong analytical and problem-solving skills, with the ability to manage data, review and create client reports
Benefits:
* 33 days annual leave
* Birthday off work
* Work abroad policy (up to 30 days per year)
* Competitive pension scheme (matched up to 7%)
* Company and upsell bonus schemes
* Industry-leading Family Policies
* Hybrid, flexible working
* Life Assurance and private Bupa healthcare
* Regular team socials, events, education sessions to bring the whole agency together, both in and outside of work
* Free weekly breakfasts catered to all
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