Client-Facing Cloud Implementation Specialist
South West (Hybrid - travel across Devon & Somerset)
£32,000 - £35,000 + benefits
The Role -
We're looking for a Client-Facing Cloud Implementation Specialist to join a growing Digital Services team within a well-established professional services environment.
This is an excellent opportunity for someone from a technical support, MSP, or IT service background who is ready to step into a more client-facing and consultative role.
You'll support businesses as they transition onto modern cloud accounting platforms such as Xero and QuickBooks Online, helping them through onboarding, data migration, and go-live support.
This is a hands-on role where you'll combine technical troubleshooting, systems understanding, and client communication to deliver smooth implementations across multiple clients.
What you'll be doing -
1. Supporting clients through cloud accounting migrations (Xero & QuickBooks Online)
2. Running discovery sessions to understand current systems and processes
3. Helping design efficient, simplified future-state workflows
4. Managing onboarding journeys from setup through to go-live
5. Troubleshooting data, integration, and configuration issues
6. Supporting bank feeds, chart of accounts, and system setups
7. Working acro...