Service Delivery Analyst
Fantastic opportunity to join a well established team within a vibrant, growing business.
This is a hybrid position that can be based from either of our offices in Peterborough, Chesterfield, Sunderland or Tunbridge Wells.
Role Purpose:
* Supporting Service Operations and the wider business through the management of Service Delivery processes.
* Contribute to the system availability, resilience and stability through troubleshooting and problem analysis of incidents and service events, and governance of the change management process.
* Contribute to a continuous improvement culture to improve practices, knowledge, skills, and processes to increase service levels to customers.
* Provide expertise in technical and operational processes and practices.
Key Accountabilities and Responsibilities:
1. Support the Major Incident Management and Problem Management processes to maintain system stability and availability to business needs.
2. Champion continuous improvement through learning and root cause analysis
3. Undertake service delivery activities with service partners to ensure service levels are maintained.
4. Contribute towards developing a collaborative, high performing team.
5. Creation of operational reporting, providing trend analysis and insights
6. Identify and implement operational process and pra...