Job Description Revenue Operations Manager Hours: Normal working hours will be Monday – Friday 9am - 5:30pm Salary: £45,000 Reporting into: Commercial Sales Director About Intelli-Park For over 20 years, Intelli-Park has been the trusted partner for landowners and operators across thousands of sites, transforming car parks from cost centers into revenue-generating assets. We blend cutting-edge technology, data analytics, and hands-on expertise to manage parking operations that run smoothly while maximizing revenue for our clients. We're experiencing significant growth, recently winning major portfolio clients and expanding our paid parking solutions across the UK. As we scale, we need someone to build the operational infrastructure that will support our ambitious revenue goals. The Role We're looking for a Revenue Operations Manager to own and optimise our entire revenue engine. You'll be the connective tissue between sales, project delivery, customer success, and finance - building the systems, processes, and insights that enable us to scale efficiently and predictably. This is a high-impact role where you'll have direct influence on revenue growth and operational efficiency. You'll work closely with leadership to design and future proof our internal infrastructure. What You'll Do Systems & Technology Own our revenue tech stack: Manage and optimise our CRM and pipeline management tools Implement and maintain integrations between sales, operations, finance, and customer systems Evaluate, select, and implement new tools to improve efficiency and visibility Ensure data flows seamlessly across systems Maintain data integrity and establish data governance standards Key Projects: Evaluate and continuous improvement of CRM Build automated workflows to reduce manual handoffs Create single source of truth for customer and revenue data Process Design & Optimization Build scalable, repeatable processes: Design and document end-to-end revenue processes from lead to cash Optimise the pipeline stages and definitions Create clear handoff protocols between sales, project delivery, and account management Identify and eliminate bottlenecks Standardise proposal creation, pricing approval, and contract workflows Develop territory planning and capacity models for sales and account management teams Analytics & Reporting Turn data into actionable insights: Build revenue dashboards showing pipeline health, conversion rates, and forecast accuracy Create weekly/monthly reporting for leadership and board meetings Track key metrics: win rates, sales cycle length, average deal size, customer acquisition cost Analyse bottlenecks and provide recommendations for improvement Monitor project delivery timelines and identify delays before they become critical Build forecasting models to predict revenue with confidence Key Reports You'll Own: Weekly pipeline review (what's moving, what's stuck, what needs attention) Key KPI’s and ratios between sales pipeline stages Monthly revenue vs forecast analysis Quarterly capacity planning (can we handle the pipeline we're building?) Installation timeline tracking and bottleneck identification Paid parking revenue performance vs projections Contract signed to ‘Go Live’ date Cross-Functional Alignment Be the glue between teams: Facilitate weekly sales/delivery alignment meetings Partner with finance on revenue recognition, invoicing, and collections Work with sales leadership on budget setting and territory design Collaborate with customer success on retention metrics and upsell opportunities Bridge communication gaps between sales and delivery Key Relationships: Sales team: Provide tools and insights to close more deals Project delivery: Ensure smooth handoffs and realistic timelines Finance: Align on revenue forecasting and reporting Customer success: Track retention, expansion, and churn metrics Leadership: Strategic advisor on growth and efficiency What You'll Bring Essential Experience 3-5 years in revenue operations, sales operations, or similar role (ideally in a B2B services or SaaS environment) CRM expertise - You've lived in Salesforce, HubSpot, Pipedrive, or similar and know how to make them work for the business Process design - You've built or significantly improved go-to-market processes and can show the impact Analytics skills - Comfortable with Excel/Google Sheets, SQL is a plus, BI tools (Tableau, Looker, Power BI) experience helpful Cross-functional collaboration - You've successfully worked across sales, marketing, customer success, and finance Project management - You can juggle multiple initiatives and deliver on time Personal Attributes You're a builder, not just a maintainer - You get excited about designing something from scratch and seeing it work You're pragmatic - You balance "perfect" with "good enough to ship" and aren't precious about your ideas You're curious - You ask "why" a lot and genuinely want to understand how things work You're a translator - You can speak both technical language (with IT/systems) and business language (with sales/leadership) You're proactive - You see problems before they become fires and fix them before anyone asks You're low-ego - You care more about impact than credit and aren't territorial about your work You're comfortable with ambiguity - We're scaling fast; not everything is figured out yet Please note that we will only retain your personal information for as long as necessary to fulfil the purpose we collect it for. Your personal information will be securely destroyed in accordance with our data retention policy. We’re an equal opportunity employer. All applicants will be considered for employment without attention to protected characteristics.