Portfolio are proud to represent our client in their search for a Sales Coordinator. Due to growth of the company and internal promotions, we have 2 vacancies within the small, supportive and friendly team. Based in Coulsdon, close to public transport links this role can offer excellent development and progression for the right candidate. We are looking for an experienced order processor, who has excellent attention to detail and understands the impact errors in the ordering process can have for customers. You will have amazing customer service as you will be dealing with customer queries, giving updates and checking details. This is a phone based role but you will also monitor the inbox and respond to any emails. In return you will get 25 days annual leave, plus the bank holidays off, Monday to Friday working - no weekends! You will also recieve an annual profit share bonus as the company believes in celebrating success. If you have worked with product codes, order processing, data input and customer service in a fast-paced environment, please apply today and we'll be in touch!
Role overview
A crucial role in the operation of the business, recording and managing customers quotes and orders via email and telephone. Tasked with ensuring that each quote/order is processed efficiently and accurately, from initial query through to delivery. An important part of this role is taking pride in delivering excellence in customer experience, going that extra mile for our customers each time. The aim is to ensure that our standards never slip and therefore you must maintain a positive attitude and answer customers questions to your best ability.
Day to Day responsbilities
* Processing quotes and orders (including web) through multiple channels in an efficient and effective manner.
* Upsell/Cross Selling
* Tender Quote input support
* BSO - Calls Offs inputting
* Identify opportunities to pass onto the IAM/BD Teams.
* Proactive escalation of issues
* Managing customers' expectations and building relationships
* Call handling to meet our SLA
* Quote follow up
* Inbox supervising
* Contacting customers for any queries on quotes/orders
* Ensure accuracy of all queries
* Adhere to company policy and procedures
* Assist other areas of sales as required
* Ensure to hand over any tasks which are "after sales" query
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