A leading consultancy firm in Guildford is seeking a Business Analyst specializing in ServiceNow Customer Service Management. The ideal candidate will possess strong expertise in the Commercial insurance domain and be responsible for translating underwriting workflows into scalable solutions. Key responsibilities include leading requirements gathering workshops, mapping customer journeys, and defining functional designs for Case management and other ServiceNow features. Strong communication and collaboration skills are essential to work with various stakeholders in this dynamic role. #J-18808-Ljbffr