We’d love to hear from you if you’re: focused on giving great service to everyone you meet a team player, but also happy to work on your own initiative well-organised and adaptable willing to learn new skills Service AssistantReporting to the Local Partnerships Co-Ordinator you'll be driving visitor experiences and engagement at Grantham House. Working both inside and out, you'll support with the delivery of activities and events, assist with day-to-day operations and always ensure that everyone feels welcome.Built in 1450, Grantham House is a new property joining the North Lincolnshire Portfolio (including Belton Estate and Woolsthorpe Manor), and it will provide essential access to all to green space and heritage in the heart of the market town of Grantham.If you are enthusiastic and committed to making this property become the best it can be, and enjoy making a positive difference every day, the team would love to hear from you. Find out more about this location We’re looking for a Service Assistant to join us at Grantham House to help the team deliver memorable and engaging experiences and assist with day-to-day operations of the site.You'll directly support in the delivery of programming and events throughout the year, giving visitors memorable experiences and reason to return, time and time again. Working as part of a small team, you’ll also support across the property where required, including in the second-hand bookshop, gardens, and tearoom.You’ll get involved in all kinds of tasks, including greeting visitors, taking payments, restocking shelves in the bookshop, and clearing tables in the tearoom. You’ll deliver the highest standards of presentation at the property, taking great care in the details.Visitors are a vital part of what we do, so you’ll be responsible for providing an excellent service to all our supporters. You’ll talk to visitors, answering queries and making sure they can find, or have access to, everything they need for their visit. Working within our spirit of place, you will link everything we do back to our cause, promoting events, offers, products and benefits of actively supporting the National Trust.The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.• Substantial pension scheme of up to 10% basic salary• Free entry to National Trust places for you, a guest and your children (under 18)• Rental deposit loan scheme• Season ticket loan• EV car lease scheme • Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts• Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.• Flexible working whenever possible• Employee assistance programme• Free parking at most Trust places Click here to find out more about the benefits we offer to support you. Closing Date: 3rd August 2025 Interview Date: 7th August 2025To apply for this vacancy simply click the 'apply' button in the top right hand side of the page.If you need any help with your application, i.e. due to technical difficulties, please call us on 0370 240 0274 or email us at recruitmentenquiries@nationaltrust.org.ukIf you require an adjustment to the application process, for example due to disability or medical condition, please call us on 0370 240 0274 or email us at adjustments@nationaltrustjobs.org.uk and we'll support you as best as we can. For examples of how, please see our supporting you page.Equal Opportunities Statement The National Trust celebrates diversity and is committed to creating a fair and equal society, free from discrimination. You can read more about our commitment to inclusion and diversity here. Safeguarding Statement The National Trust is committed to a safe recruitment processes to help the organisation attract and appoint the right staff/volunteer for the role and responsibilities as set out in the vacancy advert. We will not accept applicants who are not suitable to work with children, young people or adults at risk. If you have any questions around your suitability for this vacancy, please contact the people service centre. Please note we reserve the right to close this advert early and therefore we encourage you to apply for this position early. 165398IRC165398GranthamFixed Term p/t (until 01/03/26)Ends: Aug 3rd 97.5 mi from LondonWorking as part of a small and passionate team and based in the tranquil surroundings of Grantham House, we’re looking for a Service Assistant to provide our supporters with memorable and engaging experiences, excellent customer service, and to assist with day-to-day operations.Salary: £12.25 per hourContract/duration: Fixed term contract until 1st March 2026Hours: This role is an hourly paid, fixed term role. Wherever possible we aim to offer a consistent working pattern, but we’re looking for flexibility as it may be necessary for us to alter this pattern from time to time to suit the needs of the business. You'll be involved in the delivery of programming activities and events on site and supporting day-to-day operations during our peak periods; therefore, you'll work regular weekends, bank holidays and school holidays. We’d give you as much notice of this as possibleFor this role, you’ll need to complete our online assessment instead of using a C.V. or online application form. This will help us understand more about your strengths and give you more information on the role.Grantham House, Grantham, NG31 6SSCompliance.Eligibility to Work in the UK12.25 per hour