Housing Support Worker (Part Time)
Fixed Term - 12 months
Arc provide supported accommodation and outreach services to those experiencing homelessness in Somerset. We are looking for a Housing Support Worker to join our team and provide housing management, client support, care and supervision to clients living in our 24-hour supported hostel.
As a Housing Support Worker, your responsibilities will be but not limited to...
* Actioning any safeguarding concerns in line with Arc policies and procedures.
* Ensuring that rent, service charges and other financial commitments are effectively managed and helping clients to ensure their income maximisation, along with support with money management, and debt.
* Ensuring clients abide by the conditions of their licence or tenancy agreement, and that any breaches are dealt with effectively, efficiently and in accordance with Arc Policies.
* Inducting new clients into their accommodation and to other associated support services
* Preparing accommodation for new clients including recording repair and maintenance issues and reporting to Property Services team or other appropriate colleagues.
* Providing necessary information, advice and support to help clients sustain their tenancy and provide tenancy sustainment support to clients after they have moved on.
* Maintaining appropriate records, share relevant information using designated systems, (following Arc policies, procedures regulatory and legislative requirements) regulations.
* Organising and facilitate house meetings and find ways to maximise participation and engagement, to ensure smooth running and best possible experience for clients.
Ensuring that clients are encouraged to access appropriate, sustainable move-on opportunities in the voluntary, statutory, and private sectors and are provided with support to meet their needs and abilities in order to help them develop the required skills for independent living. This may include one to one and group work to:
* Support with how to plan meals, cook & clean.
* One to one key worker personal support on 'anything and everything' that may contribute to tenancy sustainment, self-esteem, confidence building.
* Supported access to work placement and employment support including opportunities through our in-house Crescent Cleaning Services which provide opportunities for previously homeless people to engage in cleaning employment.
* Opportunities to engage in creative in/formal learning opportunities.
Salary and Benefits:
£10,431(£26,078 FTE) + unsocial hours shift allowance of £240
Free parking
Sick pay
Health and wellbeing insurance plan
Arc hold a Silver Standard Investors in People Award and are committed to providing a supportive workplace, learning and development opportunities and an inclusive environment.
Hours:
This role is for 15 hours on a 3-week rolling rota, working Wednesday & Friday in the following hours:
Week 1: 7:30am – 3:30pm
Week 2: 10am – 6:00pm
Week 3: 12:30pm – 8:30pm
Location:
Taunton
We are looking for:
Candidates with experience of working with people with multiple disadvantages or have worked with people who are or have been homeless and have an understanding of the issues surrounding people with complex needs, such as substance misuse or mental health issues.
You will be empathetic and passionate about doing something to support often vulnerable people, and with a commitment to equality, diversity and inclusion. Able to motivate an enthuse others, you will be capable of working on your own initiative or in teams, remain calm under pressure and be good at handling situations of conflict.
With good verbal, written and technical communications skills and a knowledge of the local homelessness services, housing options and support systems and you will be keen to develop, learn and share your skills and knowledge.
All applicants will need to have an enhanced DBS check.
We are particularly keen to hear from those with lived experience of previous homelessness, substance misuse, being in care and/or an offending background or similar social issues.
Note on Sponsorship:We regret to inform you that at this time, we are unable to offer sponsorship for work authorisation for this role. Therefore, candidates must possess valid authorisation to work in the UK without requiring visa sponsorship.
To apply:
For a full list of our essential and desirable criteria, please download our job description at If the role is right for you, please complete the application form and return to
We will not be accepting applications without a completed application form.
Please include the job title as your email subject so we know the role you're interested in.
The closing date for applications is Monday 22nd September, with interviews planned for Tuesday 30th September 2025
Job Types: Part-time, Temporary
Contract length: 12 months
Pay: From £10,431.00 per year
Expected hours: 15 per week
Benefits:
* Free parking
* Health & wellbeing programme
* Sick pay
Language:
* English (required)
Work Location: In person