Duty Manager - Front Office - Knightsbridge, London
About Jumeirah
Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 31 properties, including 33 signature F&B restaurants, across the Middle East, Europe, Asia and Africa. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and the brand is now renowned worldwide for its distinguished beachfront resorts, esteemed city hotels and luxury residences.
From the contemporary Maldivian island paradise at Jumeirah Olhahali Island to the art inspired Jumeirah Capri Palace in Italy and the modern twist on a British classic at Jumeirah Carlton Tower in London, the brand has become synonymous with warm and generous service and the ability to craft distinctive and purposeful experiences that bring joy to guests from across the world.
About Jumeirah Carlton Tower
Located in the heart of Knightsbridge, Jumeirah Carlton Tower is a landmark London address where heritage meets contemporary luxury.
The hotel offers stunning views across the city, access to the private Cadogan Gardens, a variety of dining experiences, and a rooftop health club and spa with London’s largest naturally lit swimming pool.
About the Job
An opportunity has arisen for a Duty Manage to join us at Jumeirah Carlton Tower. The main duties and responsibilities of this role are:
* Supervise property operations, particularly the Front Office, to ensure alignment with Jumeirah service standards and property strategy.
* Conduct room inspections to assess availability and compliance with operational standards.
* Coordinate activities within designated areas to improve departmental cooperation and service delivery.
* Attending daily briefings and communication meetings to disseminate information and ensure team alignment.
* Manage booking situations, including handling overbooking scenarios when necessary
* Maintain cleanliness and appearance of lobby and entrance areas, coordinating with Housekeeping and Concierge teams.
About You
* Exposure of handling Property Management System
* Computer literacy with knowledge of MS Office
* Knowledge of Front office applications
* Proficient in English or preferred local language
* Bachelor’s Degree of Hospitality or relevant field from an accredited and renowned University
About the Benefits
At Jumeirah, we are dedicated to fostering a workplace where colleagues feel valued, supported, and inspired to grow. Our benefits package reflects this commitment by combining rewarding financial incentives, comprehensive healthcare, and opportunities for professional development.
Benefits include:
* Supportive and inclusive work environment
* Access to Learning & Development programmes and clear career pathways
* Opportunities for internal mobility within our global network
* Colleague discounts on food, beverage, and hotel stays worldwide
* Health care and insurance benefits
* Locally competitive salary and incentive structure
* Dry Cleaning of uniform or Business attire
* Meals on Duty
* Employee Assistance Program
* Wellness Benefits – Chiropodist, Flu Jabs, and more.