Your Role
1. Provide expert consultation on the usage and optimization of Siemens NX software in marine engineering and shipbuilding context across the project and design engineer user base.
2. Provide 'at elbow' support and knowledge transfer to users, advocating best practice for a digital solution, both on site in Barrow-in-Furness, and remotely (requirement for 2-3 days onsite within the first few weeks to build relationships)
3. Take ownership of end user issues and queries that are raised, perform triage to ensure they are managed by the appropriate team(s) as needed- Training, Process, Data, IM&T etc.
4. Be the “voice of the user” on the programme and leverage insight and knowledge (including from prior experience) of current support topics to generate improvement opportunities for training, user guides, business process, automation and systems
5. Work with multi-disciplinary teams to understand current and planned functional increments, including updates to e.g. support documentation, training, defect and workaround management etc.
6. Form “trusted advisor“ relationships within the end user community and be an immediate point of contact
7. Signpost end users to available enablement collateral covering user guides, process documentation, known defect & workarounds etc.
8. Proactively provide required coaching and mentoring to client support resources, to achieve effective upskilling in the toolsets
9. Proactively contribute to required documentation and knowledge management activities
10. Contribute to Project & Programme reports and communications as required
Your Profile
11. Minimum of 3 years' experience in Siemens NX CAD and Teamcenter PLM, and, ideally, some experience in Capital and /or Visualisation
12. Learning mindset, with the ability to keep up to date on toolset developments and understand client use cases
13. Analytical mindset to triage issues and understand root causes
14. Highly proactive with ability to engage with and support a diverse range of users in the Programme, having different levels of knowledge and experience in both the Siemens toolset and the client product
15. Empathetic and patient to support end users effectively
Desirable Skills:
16. Work experience in Engineering/ Manufacturing domain, ideally in the Aerospace & Defence sector (or closely allied)
17. Awareness of NX Structure Designer and / or NX for Ship Building
18. Previous experience of coaching & mentoring more junior and/or less experienced staff
If you're excited about this role but don’t meet every requirement, we still encourage you to apply, your unique experience could be just what we need
What you’ll love about working here
19. Open access to digital learning platforms
20. A work environment recognized by Ethisphere as one of the World’s most Ethical companies
Capgemini is proud to be a under the UK Government’s Disability Confident scheme. As part of our commitment to inclusive recruitment, we will offer an interview to all candidates who:
21. Declare they have a disability, and
22. Meet the minimum essential criteria for the role.
23. Please opt in during the application process.
Need to know
24. All roles will require a level of security clearance; BPSS OR Security Clearance OR Developed Vetting.
25. Due to the nature of the project, this role requires UK sole nationality .
26. Requiring 2-3 days of on-site presence at the Barrow-in-Furness location - travel costs covered.
27. You can bring your whole self to work. At Capgemini building an inclusive future is part of everyday life and will be part of your working reality. We have built a representative and welcoming environment, for everyone.