You’ll play a key role in shaping team culture, maintaining high operational standards, and driving performance across service, compliance, and safety. Whether it’s managing the floor during a sold-out event day, developing team members, or overseeing stock and licensing procedures – your focus will be on delivering excellence and building a motivated, service-driven team. Day to Day Key Responsibilities
Responsibilities
* Team Culture & Leadership – Build a supportive, high‑performing team environment with strong collaboration.
* Team Development – Identify and nurture talent to help team members grow.
* Performance Management – Hold honest conversations around performance, offer support, and take action when needed.
* Bar Operations – Oversee the bar team to deliver fast, compliant, high‑quality service, including managing licensing, allergen procedures, and legal paperwork.
* Guest Experience – Ensure every table is checked by management, feedback is handled on the spot, and any serious issues are escalated to the Duty Manager.
* Safety & Compliance – Maintain a safe, compliant environment through training, coaching, paperwork, and adherence to legal and company standards.
* Event Setup & Close – Ensure the venue is fully prepared and closed down to a high standard, covering the bar, service stations, and tables.
* Labour Management – Manage staffing levels to meet demand and control costs, reducing hours when appropriate.
* Equipment Maintenance – Report any equipment issues promptly using the 24/7 form and notify the Duty Manager of urgent problems.
Qualifications
* A disciplined and smart worker with the technical skills to produce excellent standards of individual work, and the flexibility and emotional intelligence to be a strong and impactful team player.
* Proven experience leading and developing high‑performing teams in a hospitality environment (restaurants & bars).
* Strong understanding of bar operations, licensing, and health & safety compliance.
* Confident handling guest feedback and resolving issues calmly and professionally.
* Comfortable using systems for reporting maintenance and ensuring paperwork is up to date.
Leadership & Communication
* Leads by example with a positive, hands‑on approach.
* Clear, confident communicator – with both team and guests.
* Comfortable giving constructive feedback and holding others accountable.
Mindset & Attitude
* Calm under pressure, solutions‑focused, and adaptable.
* Passionate about delivering great guest experiences.
* Takes ownership and sees things through to the finish.
* Detail‑oriented, especially around standards, cleanliness, and compliance.
Desirable (but not essential)
* Personal licence holder.
* Experience with events or high‑volume venues.
Benefits
* Complimentary Meals During Shifts – Enjoy free or subsidized meals while you work.
* Company Pension Scheme – Secure your future with our competitive pension plan.
* Flexible Scheduling – Work shifts that fit your lifestyle and commitments.
* Partial Uniform Provided – We supply your work attire for convenience and professionalism.
* Inclusive & Diverse Workplace – Be part of a team that values diversity and inclusion.
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