Personal Injury Claims Handler
Location: Chester
Salary: £25,500
Contract Type: Full-time
Proximo Legal Services is a respected law firm specialising in credit hire and personal injury. With a reputation for excellence, we're expanding our team and looking for a dedicated Claims Handler to join our Chester office. This is a fantastic opportunity for someone seeking career growth in a supportive and dynamic legal environment.
As a Personal Injury Claims Handler, you’ll take ownership of your own caseload of pre-litigated personal injury claims, managing each case from initial instruction through to resolution. Your role will involve handling all aspects of the claims process—obtaining and disclosing medical reports, liaising with clients, negotiating settlements, and issuing proceedings where required.
You’ll be working with our in-house case management system (Proclaim) and will regularly communicate with clients, insurers, medical experts, and legal professionals. You’ll also be expected to instruct experts, prepare court bundles, and ensure that billing is completed accurately and efficiently in line with firm policies.
Key Responsibilities
* Manage your own caseload of pre-litigated personal injury claims from start to finish.
* Collaborate effectively within a team, contributing to a dynamic and ambitious department with clear progression pathways.
* Handle all aspects of case progression, including obtaining and disclosing medical reports, client liaison, settlement negotiations, and issuing proceedings where necessary.
* Maintain client confidence by setting and managing expectations throughout their case.
* Work with our in-house case management system (Proclaim), communicating with clients, insurers, medical experts, and legal representatives.
* Instruct experts and prepare court bundles as required.
* Accurately bill and recover fees in accordance with firm policies.
* Ensure all matters are dealt with in a timely, efficient, and cost-effective manner.
* Maintain proper financial control of client files and record chargeable time in line with agreed targets.
* Regularly bill clients in line with engagement letters and firm guidelines.
What You’ll Need
* Previous experience handling PI capture cases is desirable but not essential.
* Strong communication skills, especially over the phone.
* Confident in building rapport with clients, particularly via telephone.
* Able to follow established processes while exercising initiative where appropriate.
Benefits
At Proximo Legal Services, we are proud holders of the Investors in People GOLD accreditation and members of the Inclusive Employers Group. We are committed to staff development and wellbeing, offering:
* 25 days annual leave + 8 bank holidays + your birthday off
* Flexible working arrangements
* Hybrid working following probation
* Health and wellbeing programme via Medicash
* Retail cashback scheme and tech scheme
* Smart/casual dress code
* Enhanced employer pension contributions
* Long service recognition
* Cycle to work scheme
* Volunteering opportunities at Chester Zoo
* Fully funded social events
If this role sounds of interest, please APPLY NOW and a member of our recruitment team will be in touch.
Before you go…
For Proximo, having a friendly, diverse, and inclusive atmosphere is crucial to achieving our best-in-class goal. When everyone feels free to be their best selves at work, Proximo thrives. We want our employee base to match the variety of our customer base. While we strive to maintain a culture where employees feel appreciated and valued for their individual potential, we celebrate diversity.
Our dedication to diversity is authentic, continuously developing, and top-down driven. Proximo takes great satisfaction in being open to everyone. No matter your gender, sexual orientation, disability, race, marital status, ethnicity, religion, or social class, we encourage you to apply. We support diverse workplaces where our employees may always give and display their best selves.
We'd love to hear from you if you need flexibility in time, locations, or ways you do your job. Additionally, we want to make sure you receive help during the application process so you can give it your all. Please indicate on your application form if you need any reasonable adjustments made during the application process.
#P1
#J-18808-Ljbffr