Customer Service Representative * £25,700 + bonus and regular pay reviews * Monday – Friday (3 days a week working from home) * Professional study support & Clear progression opportunities * Regular salary reviews About the Role We’re looking for enthusiastic Customer Service Representatives to join a growing Client Services team at a leading global business. This full-time position offers a flexible hybrid working model with two days per week in office and the rest remote. You’ll be the first point of contact for their clients—delivering exceptional service, resolving queries, and building trust with each interaction. If you have strong communication skills and are passionate about helping people, we’d love to hear from you. Key Responsibilities * Manage client and adviser queries via phone, email, and letter * Own and resolve customer enquiries * Explain products and services with clarity * Handling calls and ensuring enquiries / concerns are resolved effectively * Dealing with vulnerable customers Person Specification * Good standard of education * Previous experience in a customer service role is preferable * Excellent communication skills – spoken and written (business-level English required) * Confident telephone manner and ability to build rapport * Strong customer focus – committed to delivering a great experie...