We have an exciting opportunity for a dynamic, skilled, hardworking dental receptionist to join our team
Fully digital clinic and specialist administration also.
Private/Denplan practice with all the comforts. Onsite car park. 6 monthly events and team bonding activities +
Our existing team is 25 and growing. Multiple sites in West Hertfordshire.
Well equipped and friendly team growing year on year. Fun working environment.
Experience in a dental setting and with SOE dental system ideal.
MUST have great communication and customer service skills and fundamentally fun and friendly.
Full time position - Tuesday and Thursday 8:30 - 18:00 with one Saturday a month 8:30 - 16:00.
Key tasks
* Answer the telephone and deal with patient enquiries in a positive, efficient and friendly manner
* Receive and deal with patients and visitors in a pleasant and prompt manner
* Keep patients informed of any delays
* Notify dentists/hygienists of patients' arrivals
* Schedule patient appointments in accordance with the practice policies and keep records of all appointments and remind patients of their appointments as required
* Prepare day sheets for each dentist [hygienist/therapist]
* Collect and record patient payments and pursue any debts in accordance with the practice payments policy
* Follow computer procedures to ensure that patient records are properly maintained
* Liaise with dental laboratories, suppliers and other organisations as required, keeping records of laboratory work in and out
* Deal in an appropriate and prompt manner with patient feedback and inform the practice manager about patient comments and complaints
* Complete patient finance agreements and ensure applications are followed up until completion
* Ensure any patient emails or enquiries are replied to in a professional, friendly and timely manner dealing with the patient's request in a suitable manner.
* Manage the sales of dental sundries to patients and ensure patients are provided with the opportunity to buy sundries when they leave the practice
* Keep the office, and reception area tidy and welcoming
* Identify his/her own training and development needs and undertake appropriate training as agreed with the line manager during appraisal
* Provide feedback on the performance of the trainee receptionist that you supervise
* Assist throughout the practice and perform such other tasks as reasonably requested by the principal
* Attend all practice meetings as requested
Job Types: Permanent, Part-time
Pay: £12.21-£13.00 per hour
Benefits:
* Company events
* On-site parking
Experience:
* Dental receptionist: 1 year (preferred)
Work Location: In person