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AllServiceOne is a forward-thinking after sales division of Wrightbus, dedicated to revolutionizing public transportation with environmentally friendly technology. Our mission is to provide efficient, sustainable, and innovative solutions to reduce our carbon footprint. AllServiceOne supports Wrightbus as the fastest growing manufacturing company in Europe.
We are recruiting Mobile Support Engineers for the London, Midlands, Manchester, South of England, Scotland, and Ireland. You will be the main point of contact for customers, handling daily queries relating to vehicle faults and resolving them effectively and promptly. You will build solid relationships with your customer base, influencing and advising on the best approach to resolve concerns.
The Role:
1. Ensure root cause failure details are identified, estimate retail repairs, diagnose both mechanical & electrical faults using industry diagnostic equipment and Wrightbus technical manuals.
2. Provide technical support on-site to our customers, undertake warranty/campaign repairs as per Wrightbus work instructions, ensure warranty return parts are correctly labelled and returned, and oversee vehicle repairs.
3. Promote and sell services and parts to customers, acting as the interface between the Regional Service Manager and the customer workshop.
4. Undertake training as required. Travel to and work at other customer locations as needed.
5. Be available to work weekend shifts or alternative shifts on a rota basis. Follow health and safety protocols and adhere to company and customer policies.
The Requirements:
1. NVQ Level 3/City and Guilds in Heavy Vehicle/PSV engineering or equivalent, or completed an apprenticeship, or a minimum of 4 years’ experience.
2. At least 1 year of experience in an engineering, heavy vehicle/PSV environment, dealership, or fleet.
3. Strong mechanical skills and a good technical background with the ability to diagnose and repair faults efficiently. Working knowledge of Microsoft Word, Excel, PowerPoint & Outlook.
4. Experience with Wrightbus products is preferred but not essential.
The Benefits:
1. Overtime rates of up to 2x hourly rate.
2. Training on the latest EV and Hydrogen Fuel Cell technologies.
3. Company Van and fuel card.
4. 4% bonus.
5. Life Insurance.
6. Discounts with local businesses and retailers.
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