If you have exceptional customer service skills and want to be part of a caring, purpose-driven team, this is a great opportunity to join FluCamp (part of hVIVO) as a Patient & Volunteer Enrolment (PaVE) Coordinator.
FluCamp conducts human clinical trials aimed at improving the treatment — and potential eradication — of common illnesses such as colds and flu. Our studies are carried out in a safe, controlled clinical environment with our volunteers at the heart of everything we do.
Learn more about the volunteer journey here 👉 https//flucamp.com/everydayhero/
As a PaVE Coordinator, you’ll be the first point of contact for volunteers, guiding them through screening, enrolment and participation in clinical trials. This is not a sales role — all volunteers have registered independently.
You’ll provide clear information, confirm medical history, assess eligibility, book appointments and support volunteers throughout their journey, delivering an excellent experience at every stage.
Contract & Working Pattern
* Bank contract
* Ideally 4-5 days per week
* 30-37.5 hours per week
* Monday to Friday
* Remote working - 1st day is in our London office
* Full training and equipment provided
* Conduct medical telephone screenings to confirm volunteer suitability
* Answer volunteer queries via phone, email, chat and text
* Book screening and follow-up appointments
* Accurately enter and maintain volunteer records and medical information
* Liaise with GP surgeries and internal clinical teams
* Provide volunteers with information on appointments, procedures and compensation
* Maintain up-to-date knowledge of study protocols and eligibility criteria
* Meet KPIs while delivering a high standard of volunteer care
* Ensure confidentiality, care, data protection and compliance at all times
* Positive, can-do attitude
* Outstanding customer service and telephone manner
* Strong IT skills and attention to detail
* Ability to work independently and manage multiple tasks
* Problem-solver, target-focused and process-driven
* Committed to confidentiality and compliance
What We Offer
* Full training and ongoing development
* Remote working
* Flexible hours (30-37.5 per week mon -fri)
* Supportive, friendly team environment
If this sounds like you, we’d love to hear from you.
Apply now or contact us with any questions.
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