* Design, deploy, and manage VDI environments including Citrix (XenApp/XenDesktop), Windows 365, Azure Virtual Desktop, and NetScaler
* Drive workspace strategy using automation and AI tools (Power Automate, Copilot)
* Collaborate with IT teams, vendors, and stakeholders to align technology with business needs
Key Responsibilities
* Architect and implement Windows 365 (Cloud PC) and Azure VDI solutions
* Automate processes using Power Automate and RPA tools
* Troubleshoot and resolve L1–L3 issues with root cause analysis
* Support day-to-day operations and Citrix infrastructure (24/7)
* Evaluate new technologies and maintain documentation
* Work independently on projects and support cross-functional teams
Required Skills
* Strong expertise in Citrix Virtual Apps & Desktops (CVAD)
* Experience with Azure, Windows 365, and Azure Virtual Desktop
* Knowledge of NetScaler, VMware, and Nutanix
* Hands‑on experience with automation (Power Automate, Copilot, RPA)
* Good troubleshooting, communication, and project management skills
* 5+ years of VDI experience; IGEL knowledge is a plus
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