Location - Exeter THE ROLE – The Service Lead’s principal role is to empower the Central Services team to provide their colleagues and clients with core on-site administration support to an exceptional standard. From the meet and greet of clients to the processing of outgoing post, while providing colleagues with a comfortable space to work each day. For our Service Leads, proactively demonstrating and living the firm values and behaviours are all key elements of their success in this role. This role involves working with the Central Services Manager to implement a service development plan for their site. We provide training for each of our Service Leads to become accountable for maintaining a high level of health and safety within our offices. All these elements make this role a great foundation to build a career in business support services. MAIN DUTIES AND RESPONSIBILITIES The main duties of Service Lead will include: - Gain a full understanding of coordinator tasks and responsibilities, supporting with their development as well as peaks in the service - Build mutual trust and respect, high motivation, personal accountability and team participation within the service - Ensuring all financial and budget processes and controls are managed and adhered to in line with firm policies and procedures - Participating in cross departmental and site projects - Promoting and participating in firm’s initiatives such as social events and Star Award recognition scheme - Compliance is required at all times upholding the firm standards - Ensuring equipment is properly utilised and maintained - Actively participating in all on site health and safety audits and assessments and oversee compliance as required - Contributing to management of supplier relationships (1st level of escalation) - Collecting and inputting daily/ monthly reporting information and ensuring all paperwork and tracking sheets are correctly recorded and completed - All other reasonable duties as assigned by the Central Services Manager or Head of division - Initiating and carrying out elements of the recruitment process. Inducting, training, and developing all Central Services staff - Working with the Central Services Manager to seek out opportunities to improve the service and find additional ways to support wider firm - Working with the Central Services Manager on maintaining and developing excellent relations including colleagues feedback plan and gathering regular feedback on performance - Provide Lawyers with the support they need to perform the task of providing legal services to clients and help them maximum the amount of time they are able to spend on fee earning tasks. - Managing Lawyer diaries, ensuring they are up to date and reminding lawyers of meetings etc on a daily basis. - Arranging meetings, booking conference rooms, refreshments, checking rooms prior to meetings etc and liaising with other attendees, both internal and external - Organising travel arrangements, booking and confirmation of reservations and dealing with related invoices. - Arranging all client meetings and dealing with any basic client queries. - Assisting lawyers in the billing and credit control process. - Liaise directly with clients on a monthly basis to ensure that bills reach them on time and be the interface between them and the Partner. - Providing any general admin support to the relevant fee earners. SKILL SET - The main duties of Service Lead will include: - Gain a full understanding of coordinator tasks and responsibilities, supporting with their development as well as peaks in the service - Previous PA experience - Build mutual trust and respect, high motivation, personal accountability and team participation within the service - Ensuring all financial and budget processes and controls are managed and adhered to in line with firm policies and procedures - Participating in cross departmental and site projects - Compliance is required at all times upholding the firm standards - Ensuring equipment is properly utilised and maintained - Actively participating in all on site health and safety audits and assessments and oversee compliance as required - Contributing to management of supplier relationships (1st level of escalation) - Collecting and inputting daily/ monthly reporting information and ensuring all paperwork and tracking sheets are correctly recorded and completed - All other reasonable duties as assigned by the Central Services Manager or Head of division - Initiating and carrying out elements of the recruitment process. Inducting, training, and developing all Central Services staff - Working with the Central Services Manager to seek out opportunities to improve the service and find additional ways to support wider firm Capsticks is an inclusive employer At Capsticks we value diversity and we are committed to creating an inclusive and supportive working environment where everyone is able to be themselves and reach their full potential. Capsticks is committed to providing equal opportunities for all and therefore we welcome the unique contributions that you can bring in terms of your education, background, culture, ethnicity, race, nationality, sex, sexual orientation, gender identity, age, disability, neurodiversity, religion and beliefs. We will make reasonable adjustments to our application and interview process to ensure that you have the best chance of success. We understand that there's not a "one size fits all" approach to adjustments so our team will work with you individually to understand more about your requirements. If you have any questions please contact our Recruitment team on: ( Careers@capsticks.com )