Overview
About The Role We have an excellent opportunity available for a motivated Service Advisor to join our team at Sytner BMW Luton.
As a Sytner Service Advisor, you will provide outstanding customer care and be the vital link between our customers and the workshop. You will inform and consult on vehicle servicing, keep the customer up to date at every stage whilst answering any questions or queries they may have. You will liaise with technicians/workshop control about vehicle statuses and ensure that vehicles will be ready on time. You will also have the ability to give the best advice on our products and services to our customers. This is a challenging role where customer care always comes first; you will take the time to talk to people, build genuine rapport and identify exactly what our customers want and need. Sytner Service Advisors work a variety of flexible patterns which can typically include weekends to ensure we provide our customers with the highest possible levels of service.
About You When applying for this role please consider that we require candidates to have Service Advisor experience within the automotive industry as a minimum requirement for this role. Don\'t worry if you do not have previous experience; we want applications from individuals with a willingness to learn and progress. Training is provided through our dedicated in-house Learning & Development team and outstanding manufacturer courses run by BMW to support your career. Ideally, you will have excellent organisational and administrative skills along with good attention to detail. A strong customer service background would be beneficial as you will be delivering high levels of customer satisfaction in a very busy and demanding environment. Working knowledge of Kerridge would be advantageous, but not essential.
Location
Sytner Luton
501 Dunstable Rd, Maidenhall, Luton, England, LU4 8QN
Responsibilities
* Provide outstanding customer care and act as the link between customers and the workshop.
* Inform and consult on vehicle servicing; keep customers updated at every stage.
* Liaise with technicians/workshop control about vehicle statuses and ensure timely vehicle readiness.
* Offer guidance on products and services to customers.
* Build rapport with customers and identify their needs in a busy environment.
* Work flexible patterns, including weekends, to maintain high service levels.
Qualifications and Requirements
* Service Advisor experience in the automotive industry (minimum requirement).
* Willingness to learn and progress; training available in-house and via BMW manufacturer courses.
* Excellent organisational and administrative skills; strong attention to detail.
* Strong customer service background preferred; Kerridge knowledge advantageous but not essential.
Benefits
* Enhanced Holiday Entitlement – 33 days inc. bank holidays
* Industry-leading Maternity, Paternity and Adoption Pay
* Career Development
* Recognition of Long Service every 5 years
* Discounted Car Schemes
* High Street Discounts
* Discounted Gym memberships
* Cycle to work scheme
* One day a year paid voluntary / community work
We are committed to creating an equitable environment and welcome applications from individuals, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief. As part of our commitment to Diversity and Inclusion, you have the right to ask for changes / adjustments to job interviews and the recruitment process.
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