As a key member of the J.P. Morgan Personal Investing product design team, your work and voice will have a far-reaching impact. You will:
* Lead end-to-end, multiplatform design projects from brief through launch, partnering with UX leadership for guidance.
* Translate problem statements into actionable design outcomes using marketing insights and client research.
* Apply and evolve our design system by defining patterns, tokens and components to ensure consistency and scalability.
* Plan and run user research and usability studies; build interactive prototypes to iterate and validate design solutions.
* Facilitate critiques and playback sessions, explaining trade-offs across usability, regulatory policy, engineering constraints and scope.
* Champion accessibility by meeting WCAG standards and annotating workflows to support assistive technologies.
* Collaborate with researchers, designers, technologists and business partners to craft client focused products and services.
* Align design decisions to product goals by demonstrating a clear understanding of business drivers and success metrics.
* Deliver high quality artefacts - user journeys, UX flows, prototypes and detailed UI designs - and support peers to achieve the same level.
* Partner with cross functional stakeholders to uncover opportunities that improve experiences and create client value.
* Promote and implement best practice methods and tools to drive design efficiency and effectiveness.
* Advocate for the client and help foster a shared, client centric mindset across the organisation.
* Strong portfolio demonstrating UX processes, such as process flows, sitemaps, wireframes, prototypes, user research, usability testing and other deliverables.
* Prior experience in managing a multiplatform product and a track record of solving complex design problems at scale.
* The team uses Figma - expert knowledge and interest in the latest updates is expected.
* A collaborative and open-minded outlook, and a high degree of comfort working in a fast-paced environment.
* Creative and analytical skills to facilitate workshops and communicate insights that inspire design opportunities.
* Excellent interpersonal, written and verbal communication skills.
* Experience mentoring and encouraging an inclusive, empowering environment for other designers to do innovative and impactful work.
* Experience designing accessible and inclusive interfaces.
* Finance/regulated industry exposure; analytics/experimentation experience; motion/micro interaction skills.
* Understanding of applying WCAG 2.2 criteria in design, specifically testing comps, wireframes and prototypes for accessibility standards.
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