Job Description
Head of Motor Operations – Financial Services ( Cardiff )
A leading UK financial services provider is seeking an experienced Head of Motor Operations to take strategic ownership of its Motor Pay-outs, Underwriting, and Telephony teams. This is a senior leadership role where you’ll drive operational performance, deliver exceptional customer outcomes, and ensure compliance with all regulatory and business standards.
The Role
As Head of Motor Operations, you will:
1. Lead and inspire multi-site teams to deliver operational excellence across Motor Pay-outs, Underwriting, and Telephony.
2. Monitor and manage key operational metrics, using insights to support performance improvement and business planning.
3. Oversee workforce planning, leadership development, and succession strategies.
4. Shape customer journeys that deliver exceptional experiences and meet FCA regulatory requirements.
5. Embed training, competency, and performance frameworks that support both quality and efficiency.
6. Lead process optimisation and technology enhancements to drive continuous improvement.
7. Build and mentor a high-performing leadership team with a focus on inclusion and collaboration.
8. Partner with Risk and Compliance to ensure strong governance and regulatory adherence.
9. Play a...