Key Responsibilities
* Act as the main point of contact for customers after they begin using the company’s products or services.
* Support onboarding and training to help customers get started quickly and confidently.
* Monitor customer usage, satisfaction, and overall account health to identify potential issues early.
* Build and maintain strong relationships with customers in the nuclear sector.
* Work closely with internal teams (Sales, Product, Engineering, Support) to communicate customer feedback and needs.
* Conduct regular check-ins and reviews to ensure customers are meeting their goals.
* Identify opportunities for customers to gain additional value from the company’s solutions.
* Respond to customer inquiries and help coordinate timely resolutions with the right internal teams.
* Contribute to improving overall customer success processes and best practices.
Qualifications
* Bachelor’s degree in Business, Communications, Engineering, Technology, or a related field.
* 3+ years of experience in Customer Success, Account Management, or Client Services (experience with enterprise or regulated industries is a plus).
* Familiarity with CRM tools (Salesforce, HubSpot, Gainsight, etc.).
* Strong communication and relationship-building skills.
* Problem-solving mindset with a proactive, customer-focused approach.
* Comfortable working independently and collaborating with cross-functional teams.
* Experience in the nuclear or energy sector is beneficial but not required.
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