Job Description
Key tasks
* Take calls and email enquiries from prospective tenants and book in viewings
* Undertake in-person and video viewings
* Dealing with ad-hoc tenant enquiries via phone, email, or portal reporting
* Use inventory hive system to undertake check-in and check-out inspections and liaise with CRM on dilapidation works identified
* Assist CRM with instructing and managing end of tenancy works
* Undertake tenant move ins as and when required
* Liaise with onsite Resident Hosts to ensure smooth day to day running of site
General Responsibilities
* Act at all times in line with the Company Values, integrating these in to all work practices.
* Participate in team, departmental and corporate project and planning processes as required.
* To observe the highest possible standards in relation to customer confidentiality and in compliance with Data Protection legislation.
* Support the Marketing Team to implement engaging community building events for residents
* To undertake any other duties as are reasonably requested from time to time.
Essential
* Actively embrace and work within the Company Values.
* Knowledge of real estate and a commitment to learn more
* Excellent organisational skills
* Excellent written and oral communication skills
* Excellent IT skills - in particular Microsoft Excel, Powerpoint, Outlook & Word
* Experience of managing conflicting priorities in a busy office environment
* Take responsibility for your own learning and development
* Good telephone manners
* Excellent critical and analytical thinking skills.
* Excellent administrative and organizational skills.
* Able to show an understanding of and commitment to good customer care.
* Able to show an understanding of and commitment to property services and managing landlord and customer relationships.
* Able to communicate effectively and clearly in writing and verbally, including drafting correspondence and documents
* Strong attention to detail
* Ability to work in a varied and demanding role with appropriate supervision.
* Ability to work to strict deadlines and be organised and efficient
* Demonstrable experience and ability to use ICT packages i.e. Microsoft Word and Excel.
* Self-motivated, with high energy and enthusiasm
* Pragmatic, creative approach to problem solving, with emphasis on fast and practical solutions.
* Demonstrable experience of taking responsibility for own actions and development
* opportunities, maintaining high levels of integrity.
* Commitment to equality, diversity, and mutual respect; accepting differences and treating everyone fairly.
Desirable
* Administrative experience of working in the private rented sector